Summary
Overview
Work history
Education
Skills
Timeline
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Jamie Galloway

Glasgow

Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Compassionate social work professional with years of experience. Dedicated and driven to deliver positive outcomes for diverse client bases. Meticulous in assessment and monitoring to deliver necessary resources for individualised needs. Outgoing and friendly.

Overview

4
4
years of professional experience

Work history

Receptionist

Leonardo Hotels
Glasgow, Scotland
07.2021 - Current
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Displayed and restocked merchandise by following brand guidelines.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

Food and Beverage Assistant

Jurys Inn
Glasgow, Glasgow City
11.2021 - 07.2022
  • Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
  • Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
  • Completed daily set up and pack down duties, including cash counting and stock replenishing.
  • Provided first-class customer care through efficient, helpful, friendly service, improving the likelihood of repeat custom.
  • Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
  • Accurately processed payments with excellent system knowledge.

Customer Service Assistant

Danny's Event Catering
, Scotland
03.2021 - 11.2021
  • Served 300+ guests per shift in fast-paced restaurant environment.
  • Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
  • Employed strong interpersonal skills to effectively handle queries relating to menus, allergies and restaurant services.
  • Stored and carefully handled stock to minimise wastage.
  • Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
  • Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
  • Ensured all outgoing orders met high company standards, maintaining service quality and consistency.

Education

Scottish Qualifications Certificate - Entry to Early Education and Childcare

West College Scotland
Glasgow
05.2021

Scottish Qualifications Certificate - Introduction to Early Education and Childcare

West College Scotland
Glasgow
07.2020

National 4 - Music (N4) Modern Studies (N4) Geography (N4) Mathematics (N4) Social Sciences (N4) History (N4)

Lourdes Secondary
Glasgow
05.2018

National 5 - Hospitality (N5)

Lourdes Secondary
Glasgow
05.2018

Skills

  • Clean and neat
  • Health and safety procedures
  • VIP guest experience
  • Transport coordination
  • Multitasking and prioritisation
  • Inbox management
  • Professional and smart presentation
  • Customer service
  • Professional appearance
  • Active listening
  • Fast typing speed

Timeline

Food and Beverage Assistant

Jurys Inn
11.2021 - 07.2022

Receptionist

Leonardo Hotels
07.2021 - Current

Customer Service Assistant

Danny's Event Catering
03.2021 - 11.2021

Scottish Qualifications Certificate - Entry to Early Education and Childcare

West College Scotland

Scottish Qualifications Certificate - Introduction to Early Education and Childcare

West College Scotland

National 4 - Music (N4) Modern Studies (N4) Geography (N4) Mathematics (N4) Social Sciences (N4) History (N4)

Lourdes Secondary

National 5 - Hospitality (N5)

Lourdes Secondary

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