Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Ishenin Bolt

Leeds,West Berkshire

Summary

I am a highly motivated, enthusiastic, and passionate individual with a strong drive for personal and professional growth. Over the course of my career, I have gained valuable experience and developed a broad skill set that has enhanced my ability to thrive in diverse work environments. I take pride in my adaptability, which allows me to effectively navigate and excel in new situations, all while maintaining high standards of quality in my performance.


My journey has provided me with the opportunity to build confidence and take on increasing responsibility in various roles. I have consistently demonstrated my ability to learn quickly, approach challenges with a solution-oriented mindset, and deliver results that contribute to team success. Throughout my employment history, I have honed my communication, organizational, and problem-solving skills, which have proven essential in fostering positive working relationships and achieving shared goals.


One of my key strengths is my ability to maintain a mature and professional demeanour, even under pressure. I am highly responsible, and I approach every task with a methodical and diligent mindset, ensuring that I can handle any situation with efficiency and care. My friendly nature and professionalism have allowed me to work collaboratively with individuals at all levels, building trust and rapport with both colleagues and clients alike.


I am now seeking a new challenge that will allow me to leverage my diverse skill set and apply my passion for delivering high-quality work in a dynamic environment. I am particularly eager to contribute to a team where I can not only bring my strengths in problem-solving and communication but also continue to develop professionally while making a meaningful impact. I am confident that my dedication, reliability, and ability to adapt to new challenges will enable me to thrive in any role and contribute positively to the success of the organisation

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work history

Receptionist

Sedexo
Leeds, West Yorkshire
11.2021 - Current
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Upheld confidentiality with sensitive information handling procedures.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

Customer Service Advisor

Capita-Debenhams
Leeds, West Yorkshire
03.2019 - 12.2019
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Designed training programmes for enhanced team performance.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Managed complex customer issues to successful resolution.
  • Enhanced brand loyalty, provided excellent service at all times.
  • Implemented new protocols for efficient complaint management.
  • Resolved pressing customer issues, ensured repeat business.
  • Built rapport with clients through empathetic handling of concerns.
  • Handled high volume of calls daily for faster issue resolution.
  • Assisted customers in product selection to boost sales.
  • Streamlined responses to emails, improved response time significantly.
  • Participated in conflict resolution sessions for better team cooperation.
  • Conducted regular meetings with staff, boosted morale and productivity levels.
  • Logged customer complaints accurately, expedited corrective actions effectively.

Retail Assistant

BP
Leeds, West Yorkshire
07.2018 - 03.2019
  • Delivered excellent customer service by answering queries and providing product information.
  • Managed inventory for streamlined store operations.
  • Ensured visual merchandising standards with regular display updates.
  • Boosted sales through suggestive selling techniques.
  • Handled transactions, maintaining accurate till records.
  • Assisted in stock replenishment to maintain store appearance.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Supported team members for improved operational efficiency.
  • Provided coverage during peak times to manage customer flow effectively.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.

Retail Assistant

Next
Leeds, West Yorkshire
06.2016 - 07.2018
  • Delivered excellent customer service by answering queries and providing product information.
  • Managed inventory for streamlined store operations.
  • Ensured visual merchandising standards with regular display updates.
  • Boosted sales through suggestive selling techniques.
  • Handled transactions, maintaining accurate till records.
  • Assisted in stock replenishment to maintain store appearance.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Supported team members for improved operational efficiency.
  • Provided coverage during peak times to manage customer flow effectively.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Stayed updated on current promotions and new products to provide accurate information to customers.

Retail

Burger King
Leeds, West Yorkshire
02.2014 - 08.2016
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions.
  • Maximised food service efficiencies by preparing food trays according to airline specifications.
  • Enhanced customer loyalty with friendly and quick service.
  • Adhered to hygiene standards strictly, promoted a safe working environment.
  • Cleaned dining area regularly, provided a pleasant atmosphere for customers.
  • Offered timely assistance to colleagues when needed, fostered a team spirit.

Care worker

Springfield Healthcare
London , County of Greater London
01.2012 - 03.2013
  • Enhanced patient comfort by providing personal care services, including bathing and grooming.
  • Ensured medication administration for optimal health outcome.
  • Supported patients with mobility issues, promoted independence.
  • Assisted in meal preparation to ensure proper nutrition.
  • Managed household chores, created a clean environment.
  • Provided emotional support to patients, improved mental well-being.
  • Assisted patients with daily living activities for increased independence.
  • Coordinated with healthcare professionals, ensured comprehensive patient care.
  • Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
  • Responded promptly to emergencies, ensured patient safety.
  • Monitored vital signs regularly; maintained accurate records for doctor's reference during appointments.

Salon Receptionist

Creative Hair
Leeds, West Yorkshire
09.2010 - 01.2012
  • Ensured smooth salon operations by managing appointment schedules and client queries.
  • Delivered excellent customer service to enhance client satisfaction and loyalty.
  • Maintained a clean, welcoming reception area for positive first impressions.
  • Handled cash transactions with accuracy to maintain financial integrity of the salon.
  • Assisted in inventory management, ensuring optimal stock levels at all times.
  • Coordinated staff schedules for efficient utilisation of resources.
  • Managed telephone lines, taking messages with precision and professionalism.
  • Facilitated effective communication between stylists and clients for better service delivery.

Education

GCSE's - Maths (B), English (B), Science (C), Religious studies (C)

South & City College Birmingham - Digbeth Campus
County of West Midlands
01.2008 - 07.2010

Skills

  • Brand management
  • Retail knowledge
  • Driving sales
  • Merchandising
  • Commercial awareness
  • Sales maximisation
  • Customer focused
  • Competitor analysis
  • Ambitious
  • Drive & resilience
  • Delivering results
  • Analytical mind
  • High levels of integrity
  • Good listener
  • Multi tasking
  • Patience and composure
  • Email correspondence
  • Effective team work
  • Working alone effectively
  • Time management techniques
  • Good judgement
  • Reliable punctuality
  • Flexible
  • Calm under pressure
  • Friendly customer service
  • Punctual
  • Multitasking and prioritisation
  • Well-presented
  • Professional demeanour
  • Professional appearance
  • Polite client care
  • Clean and neat
  • Client hospitality
  • Organised and reliable

Custom

AVAILABLE ON REQUEST

Timeline

Receptionist

Sedexo
11.2021 - Current

Customer Service Advisor

Capita-Debenhams
03.2019 - 12.2019

Retail Assistant

BP
07.2018 - 03.2019

Retail Assistant

Next
06.2016 - 07.2018

Retail

Burger King
02.2014 - 08.2016

Care worker

Springfield Healthcare
01.2012 - 03.2013

Salon Receptionist

Creative Hair
09.2010 - 01.2012

GCSE's - Maths (B), English (B), Science (C), Religious studies (C)

South & City College Birmingham - Digbeth Campus
01.2008 - 07.2010
Ishenin Bolt