Anastasija Savostjanova
West Bromwich,West Midlands
Summary
Dedicated professional with extensive experience in customer service, health and safety compliance, and conflict resolution. Demonstrates exceptional skills in strategic planning, attention to detail, and clear communication. Proven ability to remain calm under pressure while managing multiple tasks efficiently. Adept at handling VIP guest experiences, complaint resolution, and maintaining a professional attitude. Career goal includes leveraging expertise in client hospitality and security awareness to enhance organisational success.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Receptionist
Holiday Inn Express
Birmingham, West Midland
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Enhanced guest satisfaction by implementing effective booking system.
- Established safety protocols, ensured secure environment for guests.
Housekeeping attendant
Holiday Inn Express
Birmingham, West Midland
02.2022 - 12.2023
- Maintained pristine room conditions by thorough cleaning and sanitation.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Ensured spotless bathrooms for better hygiene standards.
- Promoted a clean environment with daily vacuuming of all rooms.
- Restocked essential supplies timely to avoid guest inconvenience.
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
- Executed proper waste management, contributing to a healthier living space.
Education
Certificate of Higher Education - Public Service
Sandwell College
West Midland 09.2021 - 06.2024
Skills
- Health and Safety Compliance
- Flexible
- Customer Service
- Calm under pressure
- Customer relations
- Payment Processing
- Attention to Detail
- Strategic planning
- Conflict Resolution
- Complaint resolution
- Multi-line telephone skills
- Health and safety procedures
- Active listener
- Spelling and grammar
- Fast typing speed
- Taxi bookings and invoice administration
- Security awareness
- Filing paperwork
- Clean and neat
- Clear communication
- CCTV monitoring and incident reporting
- VIP guest experience
- Professional attitude
- Trustworthy
- Multitasking ability
- Friendly customer service
- Client hospitality
Affiliations
- ice hockey
- Reading
- Hiking
Accomplishments
Achieved First aid course passed.
Got employee of the month multiple times
Languages
Russian
Proficient (C2)
English
Proficient (C2)
Timeline
Receptionist
Holiday Inn Express
11.2023 - Current
Housekeeping attendant
Holiday Inn Express
02.2022 - 12.2023
Certificate of Higher Education - Public Service
Sandwell College
09.2021 - 06.2024
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