Summary
Overview
Work history
Education
Skills
References
Timeline
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James Keogh

Warminster,Wiltshire

Summary

Dedicated professional with expertise in customer-facing roles, demonstrating strong management skills to achieve results. Proven ability to prioritize tasks effectively, ensuring targets are consistently met. Well-trained in customer service, adept at resolving queries and enhancing customer satisfaction.

Overview

5
5
years of professional experience
2021
2021
years of post-secondary education

Work history

Deputy manager

Iceland Foods Limited
Melksham, Wiltshire
2024.11 - Current
  • Supervised daily store operations to ensure seamless functionality.
  • Managed store in absence of store manager, maintaining operational continuity.
  • Collaborated with store manager to achieve key performance indicators.
  • Resolved customer queries and complaints in-store and via phone for online orders.
  • Enforced company policies to uphold a safe and productive work environment.
  • Coached team members to enhance capabilities and performance.
  • Delegated tasks to sustain high standards across store activities.
  • Conducted investigations and disciplinary actions following company guidelines.

Supervisor

Iceland Foods Limited
Warminster/Melksham, Wiltshire
2024.01 - 2024.11
  • Oversaw online operations, ensuring staff achieved targets for pick rate and customer availability.
  • Managed inventory accuracy to track stock loss and maximise product availability.
  • Resolved issues promptly to maintain operational efficiency.

Sales assistant

Iceland Foods Limited
Warminster, Wiltshire
2020.12 - 2024.01
  • Conducted daily inventory checks to ensure accurate stock levels.
  • Promoted to duty manager, overseeing store opening and closing in managers' absence.
  • Assisted customers with inquiries to improve service quality.
  • Prioritised tasks for timely completion of daily responsibilities.
  • Maintained high standards of store presentation for customer satisfaction.

Education

Master of Science - Chemistry

Keele University
Keele
Jan 2016 - 2020.06

Skills

  • Time and task organisation
  • Customer relations
  • Team motivation
  • Staff coaching
  • Communication with both staff and customers
  • Inventory control procedures
  • Policy implementation

References

References available upon request.

Timeline

Deputy manager

Iceland Foods Limited
2024.11 - Current

Supervisor

Iceland Foods Limited
2024.01 - 2024.11

Sales assistant

Iceland Foods Limited
2020.12 - 2024.01

Master of Science - Chemistry

Keele University
Jan 2016 - 2020.06
James Keogh