James Jenner
Uckfield,East Sussex
Summary
Dedicated professional with expertise in food safety enforcement and product knowledge, ensuring compliance and quality standards. Demonstrates strong customer service skills, adept at complaint resolution and processing payments efficiently. Committed to staff education and training, fostering a culture of patience and endurance while maintaining high cleaning and sanitation standards.
Overview
3
3
years of professional experience
Work history
Crew trainer
McDonald's
Uckfield, East Sussex
08.2024 - Current
- Training up new crew members in both customer service and food preparation, including educating them on topics such as hygiene standards and food safety.
- Maintained health and safety regulations with regular training updates to the crew.
- Created a positive working environment by promoting teamwork and cooperation.
- Provided one-to-one coaching, improving overall job competence among new hires.
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
- Greeted customers warmly and provided friendly service and preparing food up to expected standards, leading crew by example.
Crew Member
McDonald's
Uckfield, East Sussex
11.2022 - 08.2024
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
Education
Diploma of Higher Education - ESports
East Sussex College Lewes
Lewes 09.2022 - 07.2024
Bachelor of Arts - Content Creation
University of Brighton
Brighton 09.2025 -
Skills
- Patience and endurance
- Food safety enforcement
- Product knowledge
- Complaint resolution
- Staff education and training
- Customer service skills
- Processing payments
- Cleaning and sanitation
Affiliations
- Ballroom Dancing
- Creating Content on Youtube
Timeline
Bachelor of Arts - Content Creation
University of Brighton
09.2025 -
Crew trainer
McDonald's
08.2024 - Current
Crew Member
McDonald's
11.2022 - 08.2024
Diploma of Higher Education - ESports
East Sussex College Lewes
09.2022 - 07.2024