Lucy Jones
Caldicot
Summary
I am a reliable, hardworking person with a 6 year experience in a fast-paced customer service environment, including a responsibility as a crew trainer. I work in an organised manner and always like to get my work done in plenty of time. I am keen to continue learning and would be happy learning new skills at the same time as practical experience. I am eager to move into an animal focused role where I can apply my work ethic and develop hands-on experience with animals. Motivated professional with diverse experience in customer engagement and team collaboration. Demonstrates patience and resilience in dynamic settings, facilitating positive interactions and fostering teamwork. Committed to continuous learning and personal development.
Overview
8
8
years of professional experience
Work History
Crew Trainer
McDonald's
02.2020 - Current
- Working in McDonald's involves training and supporting new and existing employees in the roles.
- You are always working as part of a team in a fast paced environment.
- Part of that is that I provide good customer service, supporting any customer queries and resolve in a professional and friendly manner.
- Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.
- Led by example, demonstrating exemplary customer service and work ethic to trainees.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Engaged with customers to better understand needs and deliver excellent service.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Prepared and served fast food orders with speed and accuracy, adhering to company recipes and customer preferences.
- Worked with energy and enthusiasm to meet high-volume orders at peak food service times.
- Processed customer orders and payments using POS software.
GM Colleague (Temp)
ASDA
Cwmbran
11.2019 - 02.2020
- Replenishment of stock, mainly in George and Home and Leisure section.
- Completing daily stock deliveries.
- Ensuring returned stock was dealt with appropriately and in a timely manner.
- Maintaining standards within the section.
- Dealing with customer queries, helping customer shopping.
- Engaged customers in conversation to offer helpful product and purchase support.
- Worked flexibly across different departments, adapting to varying tasks and responsibilities as needed.
- Carried out cleaning and visual merchandising to high-quality standards before store opening.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Nursery Placement
Little Stars
Caldicot
07.2018
- This involved supporting a small group of children between the ages 2-4.
- Preparing meals, reading, completing educational play and completing tasks set by nursery leaders.
- Prepared healthy, nutritious meals for children and supported with feeding.
- Targeted activities and games to suit children's ages and abilities.
- Maintained a safe and hygienic environment, conducting regular safety checks and adhering to health regulations.
- Provided empathetic care and support to children, nurturing emotional well-being and aiding in personal development.
- Communicated effectively with parents regarding their child's daily experiences and developmental progress.
Education
GCSE's - Mathematics, English Language, English Literature, Media Studies, Health & Social Care, Welsh, Food and Nutrition, Science, Religious Studies, Welsh Baccalaureate
Caldicot School
Caldicot06-2019
Skills
- Customer service
- Patience and endurance
- Food safety
- Time management
- Customer engagement
- Willingness to learn
- Calm under pressure
- Active listening
- Positive attitude
- Time-management
- Effective communication
Timeline
Crew Trainer
McDonald's
02.2020 - Current
GM Colleague (Temp)
ASDA
11.2019 - 02.2020
Nursery Placement
Little Stars
07.2018
GCSE's - Mathematics, English Language, English Literature, Media Studies, Health & Social Care, Welsh, Food and Nutrition, Science, Religious Studies, Welsh Baccalaureate
Caldicot School