Abigail Ellwood
Middlesbrough,Redcar and Cleveland
Summary
Dedicated professional with a strong foundation in customer service and communication excellence. Proficient in crew scheduling, cash handling, and payment processing, ensuring efficient operations and customer satisfaction. Demonstrates expertise in coaching and training, supported by the development of e-learning modules to enhance team performance. Committed to maintaining high standards of food safety enforcement and sanitation, with proven skills in food preparation demonstrations. Career goal includes leveraging skills to advance within the hospitality industry while continuing to deliver exceptional service.
Overview
2
2
years of professional experience
Work history
Crew Trainer
MAVAS Food
Middlesbrough, Cleveland
01.2024 - Current
- Streamlined operations via hands-on crew training exercises.
- Provided one-to-one coaching, improving overall job competence among new hires.
- Boosted morale within the team via motivational speaking at routine briefings.
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Maintained health and safety regulations with regular training updates to the crew.
- Created a positive working environment by promoting teamwork and cooperation.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Reinforced hygiene and food safety procedures.
Education
A-Levels - Criminology, Health and Social care
Macmillan Academy
Stockton-on-Tees 09/2022 - 06/2025
Skills
- Communication excellence
- Crew scheduling
- Patience and endurance
- Cash handling
- Customer Service
- Payment Processing
- Coaching and training
- Customer service skills
- Sanitation and cleaning
- Food preparation demonstrations
- Food safety enforcement
- e-learning modules development
Affiliations
- Baking
- Reading
- Writing
Languages
English
Fluent
GCSE's
English Language - 6
English Literature- 8
Maths - 4
Science - 43
History - 8
Business - 6
References
References available upon request.
Timeline
Crew Trainer
MAVAS Food
01.2024 - Current
A-Levels - Criminology, Health and Social care
Macmillan Academy
09/2022 - 06/2025
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