James Howarth
Healowen,West Midlands
Summary
Enthusiastic individual providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to do the best for both customers and the business. Ability to work in fast-paces or time sensitive situations whilst being able to deliver quality service.
Overview
5
5
years of professional experience
Work History
Customer assistant
Morrisons
Rubery, West Midlands
07.2020 - Current
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Provided excellent customer service to ensure customers are happy.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Call handler
Hays Travel
07.2021 - 09.2021
- Ensured accurate record keeping through diligent note-taking during calls.
- Served as point of contact for callers seeking support regarding Covid-19 information.
- Handled high volumes of calls during peak hours.
- Processed information quickly in order to keep caller waiting times low.
Education
Bachelor of Arts with Honours - Sociology
Liverpool John Moores University
Liverpool 09/2020 - 05/2023
A-Levels - Early Modern History, Classical Civilisations, Film Studies
King Edward VI College
Stourbridge 09/2018 - 05/2020
GCSEs -
The Earls High School
Halesowen 09/2013 - 06/2018
Skills
- Time efficiency
- Communication
- Customer service capabilities
- Knowledge of Microsoft services eg Word
- Driving license
Timeline
Call handler
Hays Travel
07.2021 - 09.2021
Customer assistant
Morrisons
07.2020 - Current
Bachelor of Arts with Honours - Sociology
Liverpool John Moores University
09/2020 - 05/2023
A-Levels - Early Modern History, Classical Civilisations, Film Studies
King Edward VI College
09/2018 - 05/2020
GCSEs -
The Earls High School
09/2013 - 06/2018
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