Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

JACK COWNIE

Dundee,Dundee City

Summary

A dedicated professional with a strong foundation in telephonic etiquette and public speaking, demonstrating resilience under pressure and time efficiency. Proficient in social media navigation and on-site coordination, with a comprehensive understanding of building codes and hand tools. Known for flexibility in work hours and maintaining courtesy etiquette, aiming to leverage skills towards enhancing operational efficiency in dynamic environments.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Customer assistant

JD Sports
Dundee, Dundee City
10.2025 - 01.2026
  • Assisted customers with product selection to ensure satisfaction.
  • Increased sales through suggestive selling techniques.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Operated till systems smoothly, streamlining check-out process for customers.

Kitchen joiner and fitter

Liberty
Dundee, Dundee City
08.2024 - 08.2025
  • Adhered strictly to health and safety regulations during all tasks, ensuring a safe working environment for all involved.
  • Coordinated effectively with other tradesmen such as electricians and plumbers ensuring smooth workflow.
  • Enhanced kitchen functionality by installing modern appliances and fixtures.
  • Assured customer satisfaction with detailed discussions about project requirements.
  • Upheld cleanliness standards throughout the job site, contributing towards a safe work environment.

Apprentice joiner

kirkwood homes
Dundee, Dundee City
09.2022 - 08.2024
  • Achieved a high level of accuracy with measuring and cutting materials.
  • Learned how to use power tools effectively, enhancing workshop efficiency.
  • Utilised hand tools for detailed joinery work, showcasing fine craftsmanship skills.
  • Assisted in the installation of doors for improved home functionality.
  • Supported senior joiners to complete complex joinery tasks.

Education

Certificate of Higher Education - apprentice joinery

Dundee college
Dundee, Dundee City
09.2021 - 07.2023

GCSEs - English ,Maths, History, geography, CDT, computing, PE

st johns high school
Dundee, Dundee City
08.2016 - 07.2021

Skills

  • Efficient telephonic etiquette
  • Patient attitude
  • Telephone manners
  • Social media navigation
  • Courtesy etiquette
  • Public speaking
  • Knowledge of building codes
  • On-Site coordination
  • Hand tools proficiency
  • Flexibility in work hours
  • Time efficiency
  • Resilient under pressure

References

References available upon request.

Timeline

Customer assistant

JD Sports
10.2025 - 01.2026

Kitchen joiner and fitter

Liberty
08.2024 - 08.2025

Apprentice joiner

kirkwood homes
09.2022 - 08.2024

Certificate of Higher Education - apprentice joinery

Dundee college
09.2021 - 07.2023

GCSEs - English ,Maths, History, geography, CDT, computing, PE

st johns high school
08.2016 - 07.2021
JACK COWNIE