Jamelia Correia

• Prepared hotel for morning shift, supporting housekeeping as well by cleaning hotel corridors and allocating rooms appropriately on Bart.
• Kept up-to-date with academy online training
• Managed reservations and bookings using Bart
• Completed corridor checks and noise patrols to maximise guest satisfaction.
• Greeted and welcomed guests on arrival, completing check-in procedures and providing room keys.
• Managed the hotel’s safe as appointed person (shift leader), used Micros, CBD and Bart to process payroll, end of day and banking income from that day.
• Effectively dealt with all enquires throughout night shift

• Experienced planning and preparing lessons, evaluating and adjusting teachings to suit children’s development stage
• Supervised pupils during break and lunchtime
• Ensured a friendly and enthusiastic environment for children
• Built professional and appropriate friendship with children to make their learning experience comfortable
• This experience inspired me to look into a early years childhood degree which fortunately i accomplished and started studying

• Developed the ability to deal with criticisms good and bad
• Mastered skills in being a fast worker due to being exposed to busy environments
• Managed high-volume customer queries whilst controlling the kitchen through effective multitasking
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints and developing relationships with customers to increase the likelihood of their return, thus having loyal customers

• Continually replenished stock keeping well-maintained and presentable item displays
• Resolved customer complaints and process issues with proactive problem-solving skills
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service

The Drive-In was a thriving outdoor cinema company during the pandemic which sadly had to shut down due to lack of customers post-pandemic. As an attendant i’d deliver the best customer service i could provide such as; communicating with the kitchen staff and packing orders, delivering food to customers, dealing with any queries in regards to the film, etc. Whilst upholding the pandemic requirements of preventing the spread of covid-19.

During my short lived time i grew to love the team i worked with and enjoyed working in such a joyful and comfortable environment. If not all my skills, most of my skills were challenged whilst working as an attendant but i was grateful as it made me the employee i am today.