Farzana Munni
London,United Kingdom
Summary
Reliable team member with organisational, time management and multitasking skills to work in dynamic environments. Talent in administrative oversight, customer service improvements and reputation for hard work, punctuality and willingness to learn new things.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
Receptionist/ Trainee Duty Manager
Premier Inn Hotel
London, united kingdom
03.2022 - Current
- Guaranteed positive first impression by welcoming clients with politeness, proficiency and professionalism.
- Prevented double bookings by accurately inputting appointments into Opera Software.
- Providing efficient support to management team by drafting a variety of correspondence, including letters and emails.
Assistant Accountant (intern)
Londonium Solicitors
London, United Kingdom
05.2022 - 04.2023
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
Barista supervisor
Starbucks
City of London, England
03.2022 - 09.2022
- Managed peak store hours effectively, creating and delivering drinks swiftly to maintain efficient service
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
Crew member
McDonald's
Bristol, England
10.2021 - 01.2022
- Shared product knowledge to answer customer questions and make suggestions.
- Operated cash register to take payments and process orders.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
Education
MSc - International Accounting & Finance
London South Bank University
London 09.2021 - 09.2023
Master of Business Administration - Human Resource Management
Chittagong Independent University
Chittagong 04.2018 - 09.2020
Bachelor of Business Administration - Accounting
National University
Bangladesh 07.2014 - 09.2017
Skills
- Analytical and conceptual thinking, with a conscientious approach to managing workloads
- Inspiring team leadership
- Opera hotel management system
- Outgoing mail management
- Data collection and sampling
- Meeting and greeting clients
Timeline
Assistant Accountant (intern)
Londonium Solicitors
05.2022 - 04.2023
Receptionist/ Trainee Duty Manager
Premier Inn Hotel
03.2022 - Current
Barista supervisor
Starbucks
03.2022 - 09.2022
Crew member
McDonald's
10.2021 - 01.2022
MSc - International Accounting & Finance
London South Bank University
09.2021 - 09.2023
Master of Business Administration - Human Resource Management
Chittagong Independent University
04.2018 - 09.2020
Bachelor of Business Administration - Accounting
National University
07.2014 - 09.2017
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