Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Mr Laurence Emory Urbon

London,Essex

Summary

Dynamic professional with strong interpersonal skills and a proven track record in collaboration and problem-solving. Committed to delivering high-quality service and achieving consistent results through effective training and mentoring. Experienced in project management, adept at multitasking, and skilled in leading group discussions. Tech-savvy with a focus on resource management and continuous improvement opportunities.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Night Receptionist

Travelodge
Dagenham, Barking and Dagenham
07.2025 - Current
  • Resolved guest complaints swiftly and amicably, enhancing customer relations.
  • Served refreshments at bar during late hours to improve guest experience.
  • Maintained a clean and welcoming reception area for positive first impressions.
  • Recorded room availability accurately in accordance with hotel’s booking system.
  • Handled cash transactions for room payments and additional services
  • Organised transport arrangements such as taxis or shuttle buses upon guest request.
  • Conducted regular security checks throughout the night for a secure environment.

Assistant manager

Topps Tiles / Tile House
London, Essex
10.2021 - 03.2025
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health as well as safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Achieved record week of 120% in Sales Target during Quarterly period.

Administrative assistant

Medical First
Remote / Evelyn Court, City of London
10.2020 - 10.2021
  • Handled over 50 incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Wrote professional letters, emails and memoranda for business communication.

Store supervisor

Footasylum
Romford, Havering
02.2018 - 09.2020
  • Resolved complaints to achieve full customer satisfaction.
  • Led daily operations to maintain smooth store running.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Kept updated inventories for reliable stock management.
  • Consistently met daily targets by achieving sales of 15 cleaning products alongside footwear purchases.


Retail sales associate

JD Sports plc
Thurrock, Essex
03.2016 - 02.2018
  • Welcomed customers and provided responsive assistance to improve store experiences.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Successfully cleared 10% of clearance stock by effectively promoting it to customers, in alignment with targets.

Education

NVQ Level 2 - Electrical Engineering / Mechanical Engineering / CAD Engineering

B&D College
09.2016 - 07.2018

Skills

  • Leadership skills
  • Logistical planning
  • Financial risk analysis
  • Forklift operation
  • Wholesale marketing
  • Knowledge of Microsoft Word, Excel, PowerPoint, Firework's, Photoshop
  • CAD Software knowledge
  • Exemplary communication skills
  • Accuracy and efficiency
  • Bilingual
  • Public speaking

Affiliations

  • Reading Books
  • Developing Websites
  • Running an online business
  • Travelling to learn about different cultures
  • Charity Donating

Accomplishments

    During a challenging three-month period, I stepped into the role of Acting Store Manager, successfully leading my team and managing client demands under significant pressure. Despite the added responsibility, I was able to maintain operational efficiency and exceed targets, ultimately achieving the quarterly bonus. The company's Director personally visited the store to acknowledge my efforts, shaking my hand and expressing his gratitude. In recognition of my hard work, I was awarded an additional week of paid holiday.

Certification

  • Martial Arts, Karate Championship Reward Certificates (1st Place & Trophy)
  • Poetry Certificate Award
  • Achieved Forklift License
  • Granted Full UK Drivers License
  • Awarded UK Citizenship Certificate
  • Top Salesman of the Year

Languages

English
Proficient (C2)
Lithuanian
Proficient (C2)

References

References available upon request.

Timeline

Night Receptionist

Travelodge
07.2025 - Current

Assistant manager

Topps Tiles / Tile House
10.2021 - 03.2025

Administrative assistant

Medical First
10.2020 - 10.2021

Store supervisor

Footasylum
02.2018 - 09.2020

NVQ Level 2 - Electrical Engineering / Mechanical Engineering / CAD Engineering

B&D College
09.2016 - 07.2018

Retail sales associate

JD Sports plc
03.2016 - 02.2018

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Mr Laurence Emory Urbon