Jake Hughes
Broxbourne,Hertfordshire
Summary
i take on challenging roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Hard-working with strong organisational skills. Achieve goals through exceptional planning and prioritisation.
Overview
3
3
years of professional experience
40
40
years of post-secondary education
Work History
Assistant manager
Costa Coffee
Broxbourne, Hertfordshire
06.2022 - Current
- Streamlined store operations with efficient scheduling.
- Monitored sales performance regularly adjusting strategies as required.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Provided support to manager during audits, ensuring accurate reports.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Organised financial and operational data to help with yearly budgeting and planning.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Controlled resources by department or project and tracked use in softwares
- Handled customer complaints effectively, restoring trust in our brand.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Education
Bachelor of Science - Quantity Surveying
University of Reading
Reading 09.2022 - 08.2024
BTEC National extended Diploma - IT, Security and Networking
Harlow College
Harlow 09.2020 - 06.2022
GCSEs - Science (physics,biology,chemistry)
The Broxbourne school
Broxbourne, Hertfordshire 09.2015 - 06.2020
GCSEs - Maths
The Broxbourne School
Broxbourne, Hertfordshire 09.2015 - 06.2020
GCSEs - English
The Broxbourne school
Broxbourne, Hertfordshire 09.2015 - 06.2020
GCSEs - Business studies
The Broxbourne School
Broxbourne, Hertfordshire 09.2015 - 09.2020
GCSEs - Religious studies
The Broxbourne School
Broxbourne, Hertfordshire 09.2015 - 06.2020
GCSEs - History
The Broxbourne School
Broxbourne, Hertfordshire 09.2015 - 06.2020
GCSEs - French
The Broxbourne School
Broxbourne, Hertfordshire 09.2015 - 06.2020
GCSEs - Turkish
The Broxbourne School
Broxbourne, Hertfordshire 09.2015 - 06.2018
Skills
- Communication excellence
- Advanced excel proficiency
- Risk management knowledge
- Information seeking
- Machine learning knowledge
- Strategic thinking capabilities
- Proactive attitude
- Resilience and adaptability
- IT proficent
- Public speaking
- Leadership
- Professionalism under pressure
- Bilingual proficiency
- Technical and legal knowledge
Timeline
Bachelor of Science - Quantity Surveying
University of Reading
09.2022 - 08.2024
Assistant manager
Costa Coffee
06.2022 - Current
BTEC National extended Diploma - IT, Security and Networking
Harlow College
09.2020 - 06.2022
GCSEs - Science (physics,biology,chemistry)
The Broxbourne school
09.2015 - 06.2020
GCSEs - Maths
The Broxbourne School
09.2015 - 06.2020
GCSEs - English
The Broxbourne school
09.2015 - 06.2020
GCSEs - Business studies
The Broxbourne School
09.2015 - 09.2020
GCSEs - Religious studies
The Broxbourne School
09.2015 - 06.2020
GCSEs - History
The Broxbourne School
09.2015 - 06.2020
GCSEs - French
The Broxbourne School
09.2015 - 06.2020
GCSEs - Turkish
The Broxbourne School
09.2015 - 06.2018
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