i take on challenging roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Hard-working with strong organisational skills. Achieve goals through exceptional planning and prioritisation.
Overview
3
3
years of professional experience
40
40
years of post-secondary education
Work history
Assistant manager
Costa Coffee
Broxbourne, Hertfordshire
2022.06 - Current
Streamlined store operations with efficient scheduling.
Monitored sales performance regularly adjusting strategies as required.
Provided excellent customer service leading to repeat business and customer loyalty.
Provided support to manager during audits, ensuring accurate reports.
Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Organised financial and operational data to help with yearly budgeting and planning.
Implemented promotional strategies for increased footfall during holiday seasons.
Controlled resources by department or project and tracked use in softwares
Handled customer complaints effectively, restoring trust in our brand.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Education
Bachelor of Science - Quantity Surveying
University of Reading
Reading
2022.09 - 2024.08
BTEC National extended Diploma - IT, Security and Networking
Harlow College
Harlow
2020.09 - 2022.06
GCSEs - Science (physics,biology,chemistry)
The Broxbourne school
Broxbourne, Hertfordshire
2015.09 - 2020.06
GCSEs - Maths
The Broxbourne School
Broxbourne, Hertfordshire
2015.09 - 2020.06
GCSEs - English
The Broxbourne school
Broxbourne, Hertfordshire
2015.09 - 2020.06
GCSEs - Business studies
The Broxbourne School
Broxbourne, Hertfordshire
2015.09 - 2020.09
GCSEs - Religious studies
The Broxbourne School
Broxbourne, Hertfordshire
2015.09 - 2020.06
GCSEs - History
The Broxbourne School
Broxbourne, Hertfordshire
2015.09 - 2020.06
GCSEs - French
The Broxbourne School
Broxbourne, Hertfordshire
2015.09 - 2020.06
GCSEs - Turkish
The Broxbourne School
Broxbourne, Hertfordshire
2015.09 - 2018.06
Skills
Communication excellence
Advanced excel proficiency
Risk management knowledge
Information seeking
Machine learning knowledge
Strategic thinking capabilities
Proactive attitude
Resilience and adaptability
IT proficent
Public speaking
Leadership
Professionalism under pressure
Bilingual proficiency
Technical and legal knowledge
Timeline
Bachelor of Science - Quantity Surveying
University of Reading
2022.09 - 2024.08
Assistant manager
Costa Coffee
2022.06 - Current
BTEC National extended Diploma - IT, Security and Networking