SOURAV GHOSH

• Increased sales over 5% by maintaining and developing food quality in line with company standards
• Accountable for rota & Control staffing levels, forecasted revenue, and control casual labours, to minimise spend cost with abilities to predict weekly sales based on restaurant performance
• Consistently deliver exceptional customer service
• Deal with all concerns on shift effectively and professionally, including serious complaints
• Reviews and Monitors all guest feedback addressing any issues
• Assist in completing payroll relevant documents including processing of new starters and leavers
• Assist in hiring in line with General Manager
• Support with induction, training, and admin tasks
• Hold Key positions of Health & Safety, Reception, Customer Services, Training

• Responsible for enforcing and training brand standards
• Accountable for rota while on shift.
• Responsible for maintaining the appropriate level of stock for the shift, decision making on stock control including disposing of out of date food, replenishment of stock levels, food rotation
• Responsible for achieving labour targets on shift, making informed decisions to control staffing levels in line with business demand.
• Achieve store mileage target, maintaining mileage accuracy in line with business procedures and policies
• Monitored sales performance regularly adjusting strategies as required.

• Managed over 50 customer calls per day
• Welcome visitors to the hotel; provide a high quality, professional service to guest
• Providing a first point of contact for our guests - responding to any needs they may have
• Checking in and out guests
• Ensuring all guest complaints are followed up and dealt with professionally and efficiently
• Being the person on duty for the hotel when required
• Follow Brand Standards in all aspects of the job role
• Taking payments from our guests and looking after all cash over your shift
• Problem-solving - knowing when to escalate to management and how to communicate solutions to guests effectively
• Upskill and develop all associates.

Company GST No. 19ADWPG3562C1ZD

• Delegated tasks efficiently to maximise productivity.
• Cultivated strong relationships with clients to secure repeat business.
• Boosted department efficiency by streamlining operational processes.
• Implemented cost reduction measures, reduced overhead expenses.
• Delivered high-quality products to increase customer satisfaction.
• Maintained inventory control, reduced stock shortages.
• Led and managed administrative staff to maintain smooth daily operations.

• Increased sales over 10% by maintain good relations with customers
• Storing the products under proper conditions of refrigeration
• Focused on people management and performance, handling customer queries
• Handle the over-riding goals of maximising sales in the store
• Manage store cleanliness
• Promote Product campaigns, programs, and services as appropriate.