Pauline Broadhead
Wigston,Leicester
Summary
I have worked in retail for 30years. I worked my way up from Sales assistant to Supervisor to Assistant manager and then to Manager. I know how to organise staffing hours. I was also responsible for cash handling and banking. Ordering stock and booking in stock.
Overview
34
34
years of professional experience
Work history
Assistant manager
James Retail LTD
Kibworth Leicester, Leicestershire
05.2008 - 07.2024
- Improved customer service by implementing new procedures and protocols.
- Minimised inventory loss for improved profit margins.
- Streamlined store operations with efficient scheduling.
- Increased staff productivity by providing comprehensive training programmes.
- Managed daily operations to ensure smooth running of the shop floor.
- Cultivated strong relationships with clients to secure repeat business.
- Delegated tasks efficiently to maximise productivity.
- Optimised resource allocation for increased profits.
- Maintained inventory control, reduced stock shortages.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Supervisor
Shoefare
Wigston Magna, Leicestershire
09.2006 - 05.2008
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Manager
Northcliffe Retail
Wigston Magna, Leicestershire
08.1990 - 04.2006
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Enforced safety regulations to reduce workplace accidents.
- Supervised project timelines for timely completion.
Education
N/a - N/a
N/a
N/aSkills
I have excellent communication skills I am very reliable,honest and very hard working I am able to work on my own or as part of a team I am flexible so could cover other hours Have worked in retail for over 30 years
- Staff management
- Customer service excellence
- Communication excellence
Affiliations
- I love to read. Spending time with my family. I like gardening.
Timeline
Assistant manager
James Retail LTD
05.2008 - 07.2024
Supervisor
Shoefare
09.2006 - 05.2008
Manager
Northcliffe Retail
08.1990 - 04.2006
N/a - N/a
N/a
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