ELLA James
Chesham,Buckinghamshire
Summary
Experienced Assistant Manager with 5 years of a strong foundation in customer facing environment at TJX Europe.
I have been in my current post as Assistant Store Manager for 2 years where I have delivered leadership competencies and cultural factors to excel the businesses key focusses.
Comfortable with Microsoft 365 (Word, PowerPoint, Excel) and Workday. Reliable, detail-oriented, and committed to build effective working relationships and most importantly deliver success to the business.
Im a team player who is equally as comfortable working individually and understands the line of focus is to ensure each and every customer feels prioritised and valued with services provided and maintains trust in the brand.
Highly motivated in seeking new opportunity to contribute my skills and experience in a customer focussed field and keen to take on new challenges to allow me to grow professionally.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Assistant manager
TJX Europe
St Albans, Hertfordshire
10.2023 - Current
- Manage store operations from inventory and payroll management
- Handled customer complaints effectively, restoring trust in our brand.
- Improved customer service by implementing new procedures and protocols reflecting on KPI's
- Created positive work environment, embracing company morals to ensure team feels welcomed, valued and engaged resulting in higher employee morale.
- Ensured health and safety compliance, maintaining safe working environment for all staff members. Executing inspection and reporting of non compliant standards.
- Managed and maintained store collation documents to report accurate data and support business processes
- Hosted senior visitors to showcase successful store upgrade projects.
- Collaborated with company's business partners to deliver impactful results.
- Frequent user of Microsoft 365 : Word, Excel, Power-point
- Utilised platforms such as Workday and Oracle to support business operations
Team leader
TJX Europe
Watford, Hertfordshire
04.2022 - 10.2023
- Encouraged open communication, fostering a positive work culture.
- Monitored daily operations and used recourses to deliver business vision
- Devised actionable plans towards achieving set business objectives within deadlines.
- Improved customer satisfaction through close collaboration with the team.
- executing store layout plans to prepare for hosting senior visitor from Europe and U.S
- Coordinated daily tasks, ensuring smooth workflow within the team.
Education
Diploma of Higher Education - Events Management and Hospitality
West Herts College
Watford 09.2019 - 06.2021
Skills
- Reliable follow-through
- Recruitment and hiring practices
- Communication excellence
- Retail operations understanding
- Staff management
- Staff scheduling
- Excellent communication
- Interpersonal savvy
- Team Leadership and Training
- Inventory management
- Microsoft Office Suite
- Facilities reporting
- Customer service excellence
Affiliations
- sports - skiing / running / yoga / pilates
- learning and development
- Travel
- wellbeing
- planning social engagements
Accomplishments
-Supported in set up and preparation of various store openings to partake is business milestones and growth
-Supported with catering at BRIT award 2020 in collaboration with Events Management course
-Partook in store refit project in 2024 to advance store taking from £6mil p/y to £7.5mil p/y
-Lead district activities to support Comic Relief Charity Campaign to reach £1.5mil in 2025
-Worked alongside store team to host President of TJX and VP'S showcase the brand to US market.
Languages
English
Native
Swedish
Beginner
References
References available upon request.
Timeline
Assistant manager
TJX Europe
10.2023 - Current
Team leader
TJX Europe
04.2022 - 10.2023
Diploma of Higher Education - Events Management and Hospitality
West Herts College
09.2019 - 06.2021