JAHANGIR ALAM
Ware,Heartfordshire
Summary
Experience Assistant Restaurant Manager with a passion for delivering exceptional customer service and ensuring smooth of daily operations ,skilled in training and developing staff, manage stock, and coordinating in store sales and promotions.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Assistant manager
CURRY PALACE LIMITED
Ware , Hertfordshire
2023.01 - Current
- Organising stuff shifts and scheduling
- providing excellent customer service
- Planning menus
- Following all company policy and procedures dealing with cash, equipment and property
- Working closely with management to meet revenue objectives
- Working with food and drink suppliers
- Ensuring all food safety procedures are strictly followed according to sanitary regulation
- Organised financial and operational data to help with yearly budgeting and planning.
Cashier, shop floor, bakery
Costcutter
Ware , Hertfordshire
2022.08 - Current
- Trained and mentored new cashiers and clerks in correct processes.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Recommended products and services to customers based on requirements.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Accepted customer payments for tickets and issued papers for admission to events.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Completed opening and closing procedures, from product replenishment to budget control.
Sales assistant
AA Connections Limited
Ware , Hertfordshire
2022.02 - 2022.07
- Ensure high levels customer satisfaction through excellent sales service
- Maintain outstanding store conditions and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store
- Manage point of sale processes
- Actively involve in the receiving of new shipments
- Follow all companies policies and procedure
Education
Msc International Business Management - International Business Management
London South Bank University
London 2022.01 - 2023.05
Bachelor of Business Administration - Human Resource Management
Royal University of Dhaka
Bangladesh 2015.01 - 2019.03
Higher Secondary School certificate - Business Studies
Baralekha Degree College
Bangladesh 2012.02 - 2014.02
Secondary School certificate - Science
Dasher Bazar High School
Bangladesh 2010.01 - 2012.01
Skills
- Department management
- Strategic planning
- Sales monitoring
- Contract management
- leadership
- Problem-solving
- Communication skills
- Team building
- Customer service
- Teamwork
- Computer skills
- Flexibility
- Creativity
- Responsibility
Timeline
Assistant manager
CURRY PALACE LIMITED
2023.01 - Current
Cashier, shop floor, bakery
Costcutter
2022.08 - Current
Sales assistant
AA Connections Limited
2022.02 - 2022.07
Msc International Business Management - International Business Management
London South Bank University
2022.01 - 2023.05
Bachelor of Business Administration - Human Resource Management
Royal University of Dhaka
2015.01 - 2019.03
Higher Secondary School certificate - Business Studies
Baralekha Degree College
2012.02 - 2014.02
Secondary School certificate - Science
Dasher Bazar High School
2010.01 - 2012.01
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