Summary
Overview
Work history
Education
Skills
Languages
Timeline
AssistantManager

Charles Ellis

Waterlooville,Hampshire

Summary

  • Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations.
  • Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.
  • Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
  • Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work history

Assistant manager

Dominos Pizza
Havant, Hampshire
09.2023 - Current
  • Trained staff on best practices to achieve optimal productivity.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Built customer relationships with consultative sales approach.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Enforced company policies and guidelines for all employees.
  • Evaluated and tracked staff to aid manager conduct performance reviews.
  • Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Designed work schedules to provide optimal and balanced cover of store needs.
  • Acted as point of contact and escalation for complex customer queries.

Assistant manager

Team Solent - Dominos Pizza
Hedge End, Hampshire
03.2023 - 09.2023
  • Trained staff on best practices to achieve optimal productivity.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Built customer relationships with consultative sales approach.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Enforced company policies and guidelines for all employees.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Evaluated and tracked staff to aid manager conduct performance reviews.
  • Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Demonstrated conflict management strategies when handling heated discussions between staff and customers.
  • Designed work schedules to provide optimal and balanced cover of store needs.
  • Acted as point of contact and escalation for complex customer queries.

Store Manager

Dominos Pizza - Team Solent
Portchester, Hampshire
08.2022 - 03.2023
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Kept awareness of competitor activity and developed ideas to promote store.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Completed opening and closing procedures each day.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Challenged and inspired team members to achieve business results.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Maintained strong partnership with Operations Manager to keep alignment and timely communication.
  • Acted as liaison between staff and management to improve store performance.
  • Provided excellent customer care through prompt complaint resolution and quality of service.
  • Checked invoices from suppliers against physical stock records to identify discrepancies.

Assistant manager

Dominos Pizza - Team Solent
Alverstoke, Hampshire
05.2022 - 08.2022
  • Trained staff on best practices to achieve optimal productivity.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Built customer relationships with consultative sales approach.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Enforced company policies and guidelines for all employees.
  • Evaluated and tracked staff to aid manager conduct performance reviews.
  • Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Demonstrated conflict management strategies when handling heated discussions between staff and customers.
  • Designed work schedules to provide optimal and balanced cover of store needs.
  • Acted as point of contact and escalation for complex customer queries.

Shift manager

Dominos Pizza - Team Solent
Stubbington, Hampshire
01.2021 - 05.2022
  • Ordered stock and procured services to deliver on company goals.
  • Handled disciplinary investigations and hearings with strong employee relations knowledge.
  • Led team of 40+ to achieve KPI targets in fast-paced environments.
  • Trained and mentored new employees to maximise team performance.
  • Promoted safety culture through clear communications and inspections.
  • Updated training and procedures to address skills gaps and challenges.
  • Kept employees operating productively to meet business and customer needs.
  • Evaluated team outputs and delivered constructive feedback to aid professional development.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Led by example and demonstrated company best practices.
  • Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.
  • Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
  • Increased team efficiency by analysing staff and equipment performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Developed continuous improvement initiatives to drive team efficiencies.
  • Supervised activities of workers and enforced safety regulations.
  • Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
  • Estimated costs, generated reports, and maintained detailed records.
  • Organised recruitment activities to reflect department requirements and budget.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Coordinated activities for team of various manufacturing workers.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Logged daily activities and notable incidents during production shifts.
  • Completed comprehensive shift reports to support seamless handovers.

Dayshift Runner

Dominos Pizza - Team Solent
Cowplain, Hampshire
06.2019 - 01.2021
  • Delivered friendly, attention and professional customer service while completing tasks.
  • Prepared equipment needed to complete tasks for smooth workflow.
  • Understood tasks with little instruction or supervision.
  • Communicated clearly with colleagues at multiple levels.
  • Maintained fast-pace to keep up with shifting business prioritises.
  • Dated and rotated food stocks to minimise wastage.
  • Safely operated pizza oven and other kitchen equipment according to manufacturer instructions.
  • Handled phone and online orders to meet service targets.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Completed comprehensive closing and cleaning checklists.
  • Sterilised kitchen equipment, plates and utensils to maintain clean environment.
  • Designed creative plating and unique pizza presentations to promote aesthetics.
  • Complied with Health and Safety, Food Hygiene and COSHH regulations by by providing best practices and quality standards.

Delivery Driver

Dominos Pizza - Team Solent
Cowplain, Hampshire
07.2018 - 01.2019
  • Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Safely loaded and unloaded packages with zero material damage.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Completed deliveries with smile and patient, personalised service.
  • Carried heavy items to customers' desired location using best moving and handling practices.

Education

A-Levels - Business, Accounts and PE

Havant & South Downs College
Portsdown Hill
09.2016 - 08.2018

GCSEs - Business, PE, RE, English, Maths, Science

The Matthew Arnold School
Staines
09.2010 - 06.2015

Skills

  • Inspiring leadership
  • Target motivated
  • Orienting and training
  • Sales monitoring
  • Outstanding customer service
  • Excellent budgetary techniques
  • Strategic planning
  • Department management
  • Physical resource management
  • Facility management
  • Production reporting
  • Operational support
  • Employee performance evaluations
  • Recruiting and interviewing
  • Budgeting
  • Financial Management
  • Staff Management
  • Employee scheduling
  • Sales growth
  • Staff supervision
  • Training
  • Cost Control
  • Negotiation
  • Google Drive
  • Store security
  • Stock management
  • Revenue growth
  • Cash management
  • Inventory data analysis
  • Customer care
  • Retail management
  • Staff development
  • GPS and navigation apps
  • Picking and packing
  • Full UK driving licence
  • Socially-distanced deliveries
  • Hand-held computer devices
  • Excellent sense of direction
  • Responsible driver
  • Local routes understanding
  • Local area knowledge
  • Advanced planning
  • Vehicle loading and unloading
  • GPS and route planning
  • Highway Code knowledge
  • Vehicle safety checks
  • Punctual and reliable
  • Map reading and navigation skills

Languages

English
Native

Timeline

Assistant manager

Dominos Pizza
09.2023 - Current

Assistant manager

Team Solent - Dominos Pizza
03.2023 - 09.2023

Store Manager

Dominos Pizza - Team Solent
08.2022 - 03.2023

Assistant manager

Dominos Pizza - Team Solent
05.2022 - 08.2022

Shift manager

Dominos Pizza - Team Solent
01.2021 - 05.2022

Dayshift Runner

Dominos Pizza - Team Solent
06.2019 - 01.2021

Delivery Driver

Dominos Pizza - Team Solent
07.2018 - 01.2019

A-Levels - Business, Accounts and PE

Havant & South Downs College
09.2016 - 08.2018

GCSEs - Business, PE, RE, English, Maths, Science

The Matthew Arnold School
09.2010 - 06.2015

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