Abhishek Sapkota
Birmingham
Summary
A forward-thinking individual with various experiences in managerial roles, leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with a strong focus on continuous operational improvement.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager
Wasabi Sushi & Bento Birmingham
Birmingham
10.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Trained staff on best practices to achieve optimal productivity.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Worked with the Group managers and team to develop action plans to increase performance and exceed sales KPIs.
Team Leader
Wasabi Sushi & Bento Birmingham
Birmingham
04.2021 - 09.2022
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Mentored and equipped employees with product knowledge to improve service delivery and sales.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
Team Member
Wasabi Sushi & Bento
Birmingham, West Midlans
03.2019 - 04.2021
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Education
A-Levels - sociology
Ormiston Forge Academy
Cradley Heath 09.2016 - 06.2018
A-Levels - Business
Ormiston Forge Academy
Cradley Heath 09.2016 - 06.2018
Higher National Diploma - Sports
Ormiston Forge Academy
Cradley Heath 09.2016 - 06.2018
Bachelor's degree - Business Management
Birmingham City University
Birmingham 09.2019 - 06.2022
Skills
- Target motivated
- Sales monitoring
- Outstanding customer service
- Inspiring leadership
- Facility management
- Department management
- Orienting and training
- Production reporting
- Recruiting and interviewing
- Employee performance evaluations
- Employee scheduling
- Negotiation
- Staff supervision
- Operations management
- Staff Management
- Sales growth
- Physical resource management
- Communication skills
- Problem-solving
- Team building
- Multilingual
- Leadership
- Time management
Interests
Besides my work,I have an interest in football therefore, I am an active member of the Nepalese Society Football Club (S.N.S.B) in Birmingham where I have also trained football to those who play each year at the charity event of the Nepalese Society likewise myself. I found this to be a great experience and a huge confidence boost.
Languages
English
Fluent
Nepali
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Wasabi Sushi & Bento Birmingham
10.2022 - Current
Team Leader
Wasabi Sushi & Bento Birmingham
04.2021 - 09.2022
Bachelor's degree - Business Management
Birmingham City University
09.2019 - 06.2022
Team Member
Wasabi Sushi & Bento
03.2019 - 04.2021
A-Levels - sociology
Ormiston Forge Academy
09.2016 - 06.2018
A-Levels - Business
Ormiston Forge Academy
09.2016 - 06.2018
Higher National Diploma - Sports
Ormiston Forge Academy
09.2016 - 06.2018
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