Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Work Experience
Timeline
Generic

Jade Dishman

Ulverston,Cumbria

Summary

Dedicated full time university student with a strong background and a hunger for real life work experience in customer service and catering, known for a welcoming demeanour and effective coordination skills. Demonstrates exceptional professionalism and etiquette, coupled with patience and tolerance in high-pressure environments. Proficient in health and safety compliance, emergency procedures, cash handling, and active listening. Committed to delivering outstanding service while ensuring customer satisfaction. Friendly and approachable Front of House Team Member with knack for creating welcoming atmospheres and enhancing guest experiences. Skilled in managing busy environments, resolving customer inquiries, and supporting team operations to ensure smooth service delivery.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Front of house team member

Welsh Mountain Zoo Restaurant
Colwyn Bay, Conwy
04.2023 - 08.2023
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Facilitated positive dining experiences by providing excellent customer service.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Verified completed orders and served guests at tables.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.

Front of house team member

station view cafe
Colwyn Bay, conwy
06.2022 - 09.2022
  • Recommended menu items to guests, enhancing their dining experience.
  • Managed timing standards in food deliveries to minimise delays.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Front of house team member

blods cafe
Colwyn Bay, Conwy
04.2022 - 06.2022
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Managed customer-related issues following company policies and procedures.
  • Promoted current offers through creative promotional displays and targeted upselling.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Practiced healthy and safety measures to comply with regulations.
  • Informed customers regarding ingredients used to address allergy and dietary issues.

Education

GCSEs -

Ysgol Eirias

GCSEs - health and social care level 2

coleg llandrillo
rhos on sea
09.2021 - 06.2022

A-Levels - health and social care level 3

coleg llandrillo
rhos on sea
09.2022 - 06.2024

A-Levels - welsh baccalaureate

coleg llandrillo
rhos on sea
09.2022 - 06.2024

Skills

  • Professionalism and etiquette
  • Patience and tolerance
  • Welcoming demeanour
  • Effective co-ordination
  • Emergency procedures familiarity
  • Health and Safety Compliance
  • Cash handling
  • Active listening
  • Catering experience
  • Customer Service

Affiliations

  • I enjoy quiet reading time
  • I enjoy living an active lifestyle
  • I enjoy social clubs
  • I enjoy listening to music
  • I enjoy cooking and baking

Accomplishments

I got awarded in college for improving my grades the most as I dedicated myself to learning, going beyond everyone's expectations.

I got promoted from kitchen porter straight to front of house in my previous work experience

Certification

Previous certified emergency first aider, which was relevant to my previous studies to enhance my additional knowledge of the subject.


Work Experience

I have experience working in a care home as it was required that I completed at least 70 hours of work experience relevant to my field of study.


Timeline

Front of house team member

Welsh Mountain Zoo Restaurant
04.2023 - 08.2023

A-Levels - health and social care level 3

coleg llandrillo
09.2022 - 06.2024

A-Levels - welsh baccalaureate

coleg llandrillo
09.2022 - 06.2024

Front of house team member

station view cafe
06.2022 - 09.2022

Front of house team member

blods cafe
04.2022 - 06.2022

GCSEs - health and social care level 2

coleg llandrillo
09.2021 - 06.2022

GCSEs -

Ysgol Eirias
Jade Dishman