Penny Dixon
Melsonby,North Yorkshire
Summary
I am a dedicated and hardworking individual from Front of House experience, offering first-class customer service. I can provide good service to customers when needing my assistance.
Experienced in hospitality with my focus on enhancing customer experiences and ensuring smooth daily operations. Create welcoming environments and handle customer interactions with ease, leveraging strong communication and problem-solving skills. Committed to maintaining high standards of service and contributing to team success even when under pressure.
Overview
2
2
years of professional experience
Work history
Front of house team member
Middleton Lodge
Middleton Tyas, North Yorkshire
09.2024 - Current
- Adapted swiftly to changing situations for uninterrupted service quality.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Enhanced guest experience with a friendly and helpful attitude.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Facilitated positive dining experiences by providing excellent customer service.
- Assisted in food preparation, ensuring prompt service during busy times.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Met special dietary requests with careful preparation and presentation of dishes.
Cleaner
Yorkshire Wedding Barns
Gilling West, North Yorkshire
07.2025 - 08.2025
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
Waitress
Fox Hall Inn
Richmond, North Yorkshire
10.2023 - 09.2024
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Utilised professional communication skills to resolve customer complaints.
- Improved customer satisfaction by providing efficient and friendly service.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
Education
GCSEs -
Saint Francis Xavier Secondary School
Richmond, North Yorkshire 09.2020 - 06.2024
A-Levels - Law, Politics and Media studies
Queen Elizabeth Sixth Form
Darlington 09.2024 -
Skills
- Professionalism and etiquette
- Teamwork
- Communication skills
- Time management
- Reliability
- Providing help
Affiliations
- Gym
- Family walks
Timeline
Cleaner
Yorkshire Wedding Barns
07.2025 - 08.2025
Front of house team member
Middleton Lodge
09.2024 - Current
A-Levels - Law, Politics and Media studies
Queen Elizabeth Sixth Form
09.2024 -
Waitress
Fox Hall Inn
10.2023 - 09.2024
GCSEs -
Saint Francis Xavier Secondary School
09.2020 - 06.2024