Jack Brockman
Glasgow,North Lanarkshire
Summary
Over 3 years of optical experience resulting in knowledge of optical dispensing, glasses repairs and adjustments. Proficient in operating optical instruments such as Auto Refractor, Camera, and Henson 9000. Enjoys working within a team and have effective communication skills, to delivering high-quality service. Dedicated to continued professional development and seeking opportunities to further enhance technical skills in the optical field.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work history
Optical Consultant
Boots Opticians
Dundee & Glasgow, Scotland
2021.10 - Current
- Managed appointment booking system.
- Worked with opticians and team members to provided the best possible customer journey within our store.
- Keeping and maintaining of accurate patient records.
- Carried out repairs, adjustments and fitting of frames, ensuring customer satisfaction.
- Recommended appropriate lenses and treatments based on customer visual needs.
- Instructed in the usage and maintenance of contact lens products.
Probation Secondary School Teacher of RMPS
Glasgow City Council
Glasgow, Scotland
2020.08 - 2021.06
- Implemented assessment tools to gauging pupil progress.
- Developed timetabled education plans over a full year.
- Implemented a range of teaching strategies to engage pupils and try to support additional needs
- Prepared and implemented lesson plans covering required course topics.
- Collaborated with colleagues to develop new educational material, improving lesson quality.
- Engaged with continued learning development to improve my teaching abilities.
Waiter
Best Western Garfield house hotel
Stepps, North Lanarkshire
2014.05 - 2020.07
- Relayed feedback from customers to management for continuous improvement.
- Working with the public to provided a good standard of service .
- Have experience working in a team to run and maintain both formal functions and breakfast shift work.
- Managed table settings for optimal dining experience.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Practiced healthy and safety measures to comply with regulations.
Education
Diploma of Higher Education - Education (Secondary) with Teaching in Religious Studies
University of Glasgow
Glasgow 2019.07 - 2020.06
Masters of Letters (M.Litt) - Religion, Theology and Culture
University of Glasgow
Glasgow 2018.12 - 2019.10
Bachelor of Arts - Television Production
Edinburgh Napier University
Edinburgh 2016.07 - 2018.06
HND - Creative Industries: Television
Glasgow Kelvin College
Glasgow, Glasgow City 2014.09 - 2016.06
A-Levels and Standard Grades - Secondary Education
Chryston High School
North Lanarkshire 2008.08 - 2014.08
Skills
- Optical dispensing knowledge
- Spectacle repairs and adjustments
- Spectacle fitting expertise
- Working of Optical instruments like Auto Refractor, Camera, and Henson 9000
- Working within teams to provide excellent customer service
- Good communication skills
Accomplishments
Recipient of the Princess Diana Award for volunteer work within the community.
Affiliations
- Swimming
- Walking / hiking
- Model Miniature Painting
Timeline
Optical Consultant
Boots Opticians
2021.10 - Current
Probation Secondary School Teacher of RMPS
Glasgow City Council
2020.08 - 2021.06
Diploma of Higher Education - Education (Secondary) with Teaching in Religious Studies
University of Glasgow
2019.07 - 2020.06
Masters of Letters (M.Litt) - Religion, Theology and Culture
University of Glasgow
2018.12 - 2019.10
Bachelor of Arts - Television Production
Edinburgh Napier University
2016.07 - 2018.06
HND - Creative Industries: Television
Glasgow Kelvin College
2014.09 - 2016.06
Waiter
Best Western Garfield house hotel
2014.05 - 2020.07
A-Levels and Standard Grades - Secondary Education
Chryston High School
2008.08 - 2014.08