Summary
Overview
Work History
Education
Skills
Timeline
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Leah Powell

Newcastle upon Tyne,Tyne and Wear

Summary

Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Reliable and upbeat Optical Consultant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Optical Consultant

Boots Opticians
Gateshead, Tyne and Wear
08.2022 - Current
  • Used optical measuring devices, such as Pupal distance meter and ABDO equipment to determine segment height, pupillary distance and optical centre with 100% accuracy.
  • Guaranteed right fit of frames and lenses by verifying accurate coordination with facial and eye measurements and optical prescriptions.
  • Conducted product demonstrations, explaining product features and benefits in non-clinical language to ensure customer comprehension.
  • Established lasting customer relationships to identify, understand and successfully cater to specific needs and requirements.

Peregrine Public House

Hungry Horse
Newcastle upon Tyne, Tyne and Wear
09.2017 - 05.2022
  • Communicated details of upcoming events, promotions and menu changes with all staff.
  • Resolved staff and customer complaints, challenges and enquiries.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Education

Bachelor of Science (Honours) - Criminology and Forensic Science

Northumbria University
Newcastle upon Tyne
09.2020 - 06.2023

A-Levels - Business Studies, Health and Social Care

Walbottle Campus
Newcastle-upon-Tyne
09.2018 - 06.2019

GCSEs -

Walbottle Campus
Newcastle-upon-Tyne
05.2015 - 08.2017

Skills

  • Eyewear adjustments and repair
  • Optical measurement devices
  • Vision correction products
  • Prescription analysis
  • Customer retention tactics
  • Administrative support

Timeline

Optical Consultant

Boots Opticians
08.2022 - Current

Bachelor of Science (Honours) - Criminology and Forensic Science

Northumbria University
09.2020 - 06.2023

A-Levels - Business Studies, Health and Social Care

Walbottle Campus
09.2018 - 06.2019

Peregrine Public House

Hungry Horse
09.2017 - 05.2022

GCSEs -

Walbottle Campus
05.2015 - 08.2017
Leah Powell