- I enjoy spending time with my family, which has helped me develop strong communication skills
- I also enjoy regular walking, which supports my wellbeing and keeps me active
- In my free time, I love going on cruises and travelling
Jemma Finch
Ormiston
Summary
Experienced Optical Consultant with 15 years in NHS services, delivering patient support through effective communication and attention to detail in fast-paced environments. Seeking to continue contributing to NHS by utilising skills in appointment booking, dispensing, and administrative tasks to enhance patient care.
Overview
17
17
years of professional experience
Work History
Optical Consultant
Boots Opticians
06.2011 - Current
- All aspects of customer service.
- Help choose new frames and lenses and input in system.
- Input patients sight test prescription on the system.
- Booking appointments for patients.
- Handling customer concerns.
- Handling outgoing and inbound calls.
- Take payments to release orders.
- Order up contact Lenses.
- Finalised daily cash register operations by balancing transactions and preparing end-of-day reports.
- Daily admin tasks, including writing clinics for patients coming in the next again day, cashing up from previous day, and doing practice walk through to make sure everything is clean and tidy.
- Coordinated daily responsibilities among staff
- Filing patients record cards away keeping in line with Data protection act.
- Ensured front of house areas met cleanliness and presentation standards for customer satisfaction.
- Housekeeping
- Keep up to date on e-learning modules.
Supervisor
Bank Fashion
Ormiston, Tranent
01.2009 - 06.2011
Education
Intermediate 2 - Mathematics, Woodwork, English, Biology, Chemistry
Tranent Ross high School
Tranent01-2008
Skills
- Customer service
- Patient interaction
- Appointment scheduling
- Optical product knowledge
- Frame selection assistance
- Practice organisation
- Communication skills
Interests
Timeline
Optical Consultant
Boots Opticians
06.2011 - Current
Supervisor
Bank Fashion
01.2009 - 06.2011
Intermediate 2 - Mathematics, Woodwork, English, Biology, Chemistry
Tranent Ross high School