Ismail Ibrahim
Southall,Ealing
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
5
5
years of post-secondary education
Work history
Front of house team member
Pizza Hut
London, City of London
2025.12 - Current
- Balanced needs of multiple tables whilst maintaining top-quality customer service.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Ensured smooth operation of front desk by managing reservations and walk-ins.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Assisted guests with queries or requests for optimal guest experience.
- Promoted special offers or events to increase awareness among customers.
- Coordinated seating arrangements for efficient restaurant management.
- Enhanced guest experience with friendly and helpful attitude.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
Education
GCSEs - 8 subjects
Villiers High School
Southall, Ealing 2019.11 - 2024.08
Skills
- Professionalism and etiquette
- Welcoming demeanour
- Proficiency in epos systems
- Up-Selling practices
- Foreign language fluency
- Payments processing accuracy
- Tactfulness with difficult customers
- Sales persuasion
- Effective co-ordination
- Composure under pressure
Languages
Italian
Fluent
References
References available upon request.
Timeline
Front of house team member
Pizza Hut
2025.12 - Current
GCSEs - 8 subjects
Villiers High School
2019.11 - 2024.08