Ian Sayer

My current role as an operational commander involves responding to the most serious 999 calls, proving clinical leadership at the scene of emergencies and working closely with other partner agencies, patients and indeed members of the public to help and or assist those that need us most.

The second part of my role as an operational commander involves line managing a team of twenty staff, liaising with various hospitals and departments to facilitate the turnaround of ambulances at hospitals to ensure they are not delayed. I also work closely with our patient services department investigating incidents, communicating with patients and indeed other agencies to ensure best practice.

• Worked closely with management team to identify and mitigate potential operational risks.
• Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
• Adapted communication style to liaise at all levels confidently and effectively.
• Forged strong relationships with stakeholders, communicating effectively and handling urgent requests.

As a clinical operations manager for South Central Ambulance Service , my responsibilities involved being a line manager to 12 other senior managers and being responsible for delivering ambulance services to a nominated area. I also worked closely with NHS England and other system partners as well as working closely with our board.

• Analysed data and identified opportunities to minimise operating costs.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
• Led team changes and organisational restructures to boost productivity.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.

• Administered tests and medication to stabilise patients in field or during transit.
• Acquired informed consent before administering treatments or interventions.
• Executed well-informed critical decision making in high-pressure situations.
• Referred and discharged patients in hospital settings.
• Evaluated patient vital signs and status to determine care needs.
• Coached newly qualified paramedics and students on critical care.
• Assessed situation severity of emergent medical incidents and delivered appropriate care.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate patient care.
• Operated emergency vehicles to safely transport patients.
• Communicated with lucid patients to gather incident and medical history information.
• Provided rescue and emergency medical assistance for fire victims.
• Documented decisions to modify or cease treatment with strong accountability.
• Treated patients at home where appropriate to minimise strain on hospital operations.
• Demonstrated commitment to quality care through continuous training and development.

• Conducted research and gathered information from multiple sources to present clear results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

• Championed organisational values to instill sense of loyalty and community.
• Devised long-term strategy for service provision.
• Forged partnerships with other service providers to boost signposting capabilities and diversify services.
• Directed activities of staff to maximise service availability and play to teams' strengths.
• Oversaw workforce recruitment and development processes to guarantee service excellence.
• Developed and updated internal guidelines.
• Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
• Actioned feedback from service users, resulting in improved satisfaction levels.