Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Charlotte Aldous

Eastbourne,United Kingdom

Summary

Highly skilled professional with extensive expertise in logistics coordination, dispatching procedures, and workflow efficiency. Demonstrates exceptional multitasking capabilities, strong organisational skills, and quick decision-making under pressure, ensuring seamless operations and adherence to health and safety compliance. Proficient in communication protocols, customer service, and accurate reporting, complemented by advanced knowledge of information systems and emergency protocols. Adept at conflict resolution, strategic planning, and resourceful problem-solving, fostering effective teamwork and client satisfaction. Career aspirations include contributing to operational excellence and driving innovation within dynamic environments.

Overview

11
11
years of professional experience

Work History

Dispatcher

South Central Ambulance Service
Eastbourne, East Sussex
02.2023 - 04.2025
  • Coordinated logistics, resulting in optimised routes and faster deliveries.
  • Ensured seamless operations by coordinating dispatch schedules.
  • Assisted in recruitment processes, helping build a reliable team.
  • Resolved issues swiftly, maintaining a high standard of service delivery.
  • Utilised software tools for effective resource allocation and management.
  • Improved efficiency with meticulous vehicle maintenance records.
  • Handled high volumes of inbound calls calmly under pressure.
  • Compiled detailed reports on dispatch activities to improve future planning.
  • Delegated tasks efficiently to achieve operational objectives.
  • Managed emergency situations effectively to minimise disruption in services.
  • Streamlined communication for quicker response times.
  • Kept in touch with field crew to verify resolution of incident.
  • Responded to emergency and non-emergency calls and recorded important information.
  • Utilised radio, phone or computer to instruct crews and field units regarding exact locations.
  • Coordinated with specific departments or field units to address important matters.
  • Upheld and updated call logs, call records and other important documentation.
  • Operated multi-line telephone console system to answer and triage calls.
  • Advised crew and field units regarding traffic and weather conditions to minimise delays.
  • Prioritised competing high-volume tasks with impeccable time management and schedule coordination.
  • Used headset and computer software to speak and type location and incident.
  • Investigated and resolved issues with transport services.

Care coordinator

East Sussex Healthcare NHS Trust
Eastbourne, East Sussex
04.2022 - 11.2022
  • Managed staff rotas for optimal coverage during peak periods.
  • Ensured compliance with health and safety regulations, maintaining safe working environment.
  • Handled emergency situations calmly, ensuring the safety of all involved.
  • Collaborated with healthcare professionals for comprehensive patient treatment plans.
  • Advocated on behalf of patients, protecting their rights and dignity.
  • Handled sensitive information confidentially, respecting privacy laws and regulations.
  • Coordinated care plans for improved patient outcomes.
  • Assessed patient needs to develop individualised care plans.
  • Provided emotional support for increased patient comfort.
  • Implemented protocols to enhance team efficiency.
  • Maintained detailed records, ensuring accurate documentation.
  • Streamlined processes to increase operational effectiveness.
  • Liaised with family members by providing regular updates on patient progress.
  • Communicated effectively with patients, improving understanding and satisfaction.
  • Organised appointments with specialists to facilitate timely medical intervention.
  • Cultivated positive relationships with multidisciplinary teams to improve patient care.
  • Prioritised tasks efficiently, managing time effectively.
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.

Booking coordinator

East Sussex Healthcare NHS Trust
Eastbourne, East Sussex
01.2021 - 12.2021
  • Handled high volume bookings without compromising attention to detail or customer service quality.
  • Oversaw the resolution of any discrepancies or issues related to bookings.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Facilitated communication between different departments for coordination of services.
  • Streamlined booking process through implementation of an efficient online system.
  • Collaborated with team members to ensure smooth running of operations.
  • Managed incoming booking requests via telephone and email.
  • Demonstrated excellent organisational skills when managing multiple reservations simultaneously.
  • Maintained confidentiality whilst dealing with sensitive client information.
  • Utilised software applications for maintenance of accurate client records.

Sales assistant

River Island
Canterbury, Kent
06.2019 - 08.2019
  • Collaborated effectively with team members to meet sales targets.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Improved customer service by efficiently handling queries and complaints.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Offered personalised shopping advice to enhance customer experiences.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Monitored trends in consumer behaviour with keen attention to detail.

Team administrator

Kent Community Health NHS Foundation Trust
Hailsham, East Sussex
06.2017 - 09.2018
  • Implemented new filing systems, ensured easy access to documents.
  • Maintained office supplies inventory; reduced operational delays.
  • Prepared presentations to facilitate client meetings.
  • Administered paperwork diligently, ensured regulatory compliance.
  • Handled email correspondence promptly; improved response times.
  • Liaised with external partners for better business relationships.
  • Developed comprehensive administrative support for smoother operations.
  • Managed daily scheduling to optimise time management.
  • Handled confidential information discreetly, upheld company integrity.
  • Served as a point of contact for team members; promoted open communication.
  • Facilitated communication within the team for enhanced collaboration.
  • Protected customer confidentiality by handling documents in compliance with GDPR.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.

Administrative assistant apprenticeship

Wealden District Council
Eastbourne, East Sussex
03.2016 - 04.2017
  • Managed front desk duties to ensure smooth operation of reception area.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Submitted timely reports which provided critical updates on various projects.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Contributed to team effort by accomplishing related results as needed.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Facilitated internal communication.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Expedited document filing system with a new, organised method.
  • Supported accurate record-keeping with proficient data entry skills.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.

Customer sales advisor

Vodafone Group
Eastbourne, East Sussex
10.2014 - 11.2015
  • Addressed potential customer queries, improving brand reputation and trustworthiness.
  • Utilised extensive product information to provide accurate advice to consumers.
  • Monitored competitor activities and trends to stay ahead of market changes.
  • Maintained a clean and organised retail environment to enhance shopping experience.
  • Provided after-sales support, ensuring customer loyalty and repeat business.
  • Resolved disputes diplomatically with a calm and composed demeanour.
  • Coordinated with colleagues for smooth store operations during peak periods.
  • Demonstrated products effectively leading to increased interest from potential buyers.
  • Improved customer satisfaction by providing professional, friendly service.
  • Conducted regular stock checks ensuring availability of popular items at all times.
  • Managed till operations efficiently, reducing the queue time for customers.
  • Collaborated with team members on promotional events yielding higher footfall in the retail outlet.
  • Achieved high sales targets with outstanding product knowledge.
  • Successfully upsold additional products, enhancing overall customer experience.
  • Developed strong relationships with customers by understanding their specific requirements.
  • Advised customers on suitable products to meet their needs.

Bar staff member

Cameo nightclub
Eastbourne, East Sussex
12.2013 - 08.2014
  • Maintained professional knowledge about various drink recipes and offerings.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Handled cash transactions to ensure accurate accounting.
  • Engaged in upselling techniques, boosting sales revenue.
  • Helped organise special events at the bar.
  • Managed bar inventory for efficient operation.
  • Ensured customer satisfaction by providing excellent service.
  • Made cocktails for customer enjoyment.
  • Adhered to health and safety regulations strictly.
  • Increased footfall with engaging promotional strategies.
  • Managed customer disputes effectively, preserving the business reputation.
  • Checked identification to maintain legal compliance.
  • Prepared beverages, ensuring consistent quality.
  • Rotated stock regularly, reducing waste from expired products.
  • Restocked bar efficiently during busy periods.
  • Served customers to foster a friendly atmosphere.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Education

GCSEs - English

Hasland Hall School
Chesterfield, Derbyshire

GCSEs - English Literature

Hasland Hall School
Chesterfield, Derbyshire

GCSEs - Maths

Sussex Downs College
Eastbourne, East Sussex

NVQ Level 3 - Performing Arts

Chesterfield College
Chesterfield

Diploma of Higher Education - Drama

Canterbury Christ Church University
Canterbury

Skills

  • Workflow efficiency
  • Multitasking efficiency
  • Data entry speed
  • Emergency protocols understanding
  • Communication proficiency
  • Information systems use
  • Dispatch protocol familiarity
  • Dispatching procedures knowledge
  • Basic first aid awareness
  • Professional phone etiquette
  • Composure maintenance
  • Order processing
  • Excellent communicator
  • Accurate reporting
  • Logistics coordination
  • Prioritisation
  • Telephone skills
  • Sensitivity
  • Multitasker
  • Quick decision-making
  • Strong organisational skills
  • Typing speed
  • Customer Service
  • Health and Safety Compliance
  • Product knowledge
  • Strategic planning
  • Resourcefulness
  • Conflict Resolution
  • Client communication
  • Self-motivation
  • First-aid certified
  • Creative thinking
  • Assertiveness
  • Effective team work

Custom

10/08/24, 1:30 PM, Mr A.Gibson, Spinal Surgery, Brockley Hill, Stanmore, Middlesex, HA7 4LP

Timeline

Dispatcher

South Central Ambulance Service
02.2023 - 04.2025

Care coordinator

East Sussex Healthcare NHS Trust
04.2022 - 11.2022

Booking coordinator

East Sussex Healthcare NHS Trust
01.2021 - 12.2021

Sales assistant

River Island
06.2019 - 08.2019

Team administrator

Kent Community Health NHS Foundation Trust
06.2017 - 09.2018

Administrative assistant apprenticeship

Wealden District Council
03.2016 - 04.2017

Customer sales advisor

Vodafone Group
10.2014 - 11.2015

Bar staff member

Cameo nightclub
12.2013 - 08.2014

GCSEs - English

Hasland Hall School

GCSEs - English Literature

Hasland Hall School

GCSEs - Maths

Sussex Downs College

NVQ Level 3 - Performing Arts

Chesterfield College

Diploma of Higher Education - Drama

Canterbury Christ Church University

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Charlotte Aldous