Amanda Saint

Driven professional with proactive approach to customer service management. Independent and analytical thinker with a proven track record of addressing technical issues swiftly and effectively. Possesses strong problem-solving abilities, with ability to anticipate problems and communicate thoughtfully, fostering a collaborative environment. Excellent communication skills, combined with knack for team leadership and customer relationship building, flexible in approach, adept at delegating tasks and managing diverse team dynamics. Committed to enhancing customer satisfaction and driving operational improvements for business success, implementing impactful change and leading initiatives that challenge conventional practices.

• Regular volunteer at a local animal shelter, walking and training dogs until they are rehomed.
• At home I enjoy gardening and small DIY projects

• Expanded service office team from four to nine members to enhance operational capacity, responsible for ensuring 18 Field Engineers and Sub Contractor's daily work load is planned efficiently.
• Exceeded financial targets, generating over £1.4m with an average monthly surplus of £35k.
• Secured full company bonus payments for all staff in 2024 through strategic initiatives.
• Raised company reputation with high-quality customer care, collaborated with marketing to improve customer satisfaction, elevating Trust Pilot score from 3.6 to 4.4.
• Recognised as 'Team Player of the Year 24' for contributions to customer satisfaction improvements and facilitating communication and collaboration across departments.
• Completed St Johns Ambulance - Emergency Fist Aid at work training April 25