Iain Munro
Lichfield
Summary
I have experience across logistics, administration and customer service, with a strong background supporting busy operations and managing customer queries. I am used to working in fast-paced environments, maintaining accurate records, solving problems and helping teams meet service targets. Confident using Microsoft Excel, Word and internal systems for reporting and administration, I bring a practical, organised approach and enjoy supporting smooth day-to-day operations.
Overview
16
16
years of professional experience
Work history
Warehouse Operative
DHL
2025.11 - 2026.04
- Work in a busy logistics operation supporting day-to-day warehouse activity while maintaining high levels of accuracy and productivity.
- Use internal systems and Microsoft Excel to support reporting, stock control and operational administration.
- Investigate discrepancies and resolve issues quickly to support on-time service delivery.
- Support workflow coordination and help ensure operational targets are met.
- Liaise with colleagues and management to resolve queries and minimise disruption.
- Produce reports for missing or incorrect items while maintaining accurate records.
- Trusted with additional responsibilities during peak periods due to reliability and attention to detail.
Customer Service Representative
Teleperformance (Student Loans Company)
2024.04 - 2025.02
- Managed high volumes of customer enquiries in a target-driven service environment.
- Resolved queries, followed up outstanding cases and supported timely customer outcomes.
- Worked against service KPIs while maintaining quality and accuracy standards.
- Updated and maintained customer records across multiple systems.
- Supported hundreds of applicants through funding processes and case handling.
- Supported problem resolution and acted as a first point of contact for customer issues.
- Handled confidential information in line with strict procedures.
Administrator / Team Leader
ZhengZhou University
2016.09 - 2023.06
- Led administrative support for a 15-person team, managing records, correspondence and day-to-day office processes.
- Introduced administrative systems that reduced manual processing by around 15 hours per week.
- Created a staff appraisal system contributing to a 35% improvement in staff and student satisfaction.
- Maintained databases, prepared reports and used Excel and Word extensively for administration and tracking.
- Managed shared communications and acted as a main point of contact for queries.
- Supported KPI-style performance monitoring and reporting.
- Coordinated office supplies and facilities support.
- Rated Outstanding in annual management reviews for three consecutive years.
IT Administrator
WuYinYinYue Art School
2010.09 - 2016.09
- Implemented specialist teaching software contributing to over 40% growth in enrolment.
- Provided technical support achieving around 90% user satisfaction.
- Led digital initiatives supporting a 25% increase in enrolment.
- Digitised records, improving efficiency and document retrieval.
- Used Word and Excel for reporting, data entry and document preparation.
- Supported day-to-day administration and systems coordination.
Education
Bachelor of Arts (BA) - Linguistics and Language Studies
Swansea University
Skills
- Customer Service
- Administration
- Logistics and Warehouse Support
- Order and Delivery Support
- KPI Reporting
- Microsoft Excel and Word
- Data Entry and Record Management
- Customer Query Resolution
- Operational Administration
- Problem Solving
- Invoicing and Administrative Support
- Document Control
- Team Coordination
- English and Mandarin Chinese
Additional information
Full UK Driving Licence
Timeline
Warehouse Operative
DHL
2025.11 - 2026.04
Customer Service Representative
Teleperformance (Student Loans Company)
2024.04 - 2025.02
Administrator / Team Leader
ZhengZhou University
2016.09 - 2023.06
IT Administrator
WuYinYinYue Art School
2010.09 - 2016.09
Bachelor of Arts (BA) - Linguistics and Language Studies
Swansea University