Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hoiwan Lau

LONDON,UK

Summary

A dedicated and experienced Beverage Server with 1 year of expertise in providing high-quality service in fast-paced environments. Skilled in beverage preparation, customer interaction, and multitasking under pressure. Eager to contribute exceptional service and enhance guest experiences while maintaining efficient operations. After living in the UK for 14 years, I have an excellent command over the language as well as speaking my native languages.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Beverage server

My Old Place
LONDON
01.2024 - 03.2025
  • Enhanced customer experience by providing excellent service and product knowledge.
  • Maintained professional demeanour during peak hours to ensure smooth operations.
  • Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
  • Managed cash register effectively, ensuring accurate transaction processing.
  • Polished glassware regularly for presenting drinks impeccably.

Education

Master of Arts - Performance

Trinity Laban Conservatoire of Music and Dance
London
09.2020 - 04.2022

Skills

  • Beer pulling
  • Bar equipment operation
  • Coordinating with waitstaff
  • Carding procedures
  • Cleaning duties
  • POS system usage
  • Alcohol serving
  • Hygiene standards adherence
  • Menu memorisation
  • Till balancing

Languages

English
Fluent
Chinese (Mandarin)
Native
Chinese (Cantonese)
Advanced

Timeline

Beverage server

My Old Place
01.2024 - 03.2025

Master of Arts - Performance

Trinity Laban Conservatoire of Music and Dance
09.2020 - 04.2022

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Hoiwan Lau