Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Eva Johnson

Eva Johnson

East Boldon,South Tyneside

Summary

Dedicated young person with many skills in customer engagement, conflict resolution, and effective communication. Adept at building strong relationships and maintaining a positive attitude under pressure. Proficient in bar equipment usage, money handling, and responsible alcohol serving. Demonstrates resilience, stamina, and stress tolerance while ensuring compliance with alcohol laws. Committed to delivering exceptional service with a focus on speed and efficiency.

Overview

1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Temporary Sales assistant

JD sports
Sunderland
11.2024 - 01.2025
  • Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
  • Offered personalized recommendations based on customer preferences and purchasing history.
  • Organised stock room and took out deliveries, ensuring easy access to products.
  • Collaborated with team members to achieve sales targets and contribute to store success.
  • Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
  • Addressed and resolved customer complaints to restore satisfaction and support customer loyalty.
  • Maintained clean, presentable product displays by conducting routine visual merchandising tasks.
  • Completed standards and ticketing to a high standard.

Bartender

Riddicks sports bar
South Shields, South Tyneside
03.2025 - Current
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Provided excellent service to customers, resulting in repeat business.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.

Barback

Blacks Corner
East Boldon, South Tyneside
11.2023 - 01.2025
  • During my role as a Barback I gained valuable skills, including my time management skills as I often had to juggle multiple tasks at once, restock supplies, clean and assist chefs and FOH. My teamwork, problem solving and attention to detail were also super important skills that I developed which i believe are important transferable skills for other fields.

Carer Assistant

Sycamore care centre
East Boldon
01.2024 - 07.2024
  • During my time volunteering at the care home I learnt some extremely valuable skills. I had to constantly rely on my patience and empathy when communicating with the elderly residents in order to treat them with the compassion and dignity that they deserve. Volunteering also improved my teamwork skills as i had to constantly work alongside other staff while collaborating effectively in order to provide the correct care for the residents.
  • Kept public areas clean and hygienic by performing routine sanitisation tasks.
  • Attended to customer needs as and when requested through alert system.
  • Helped patients with personal care tasks, including meal assistance, and mobility support.
  • Recorded patient observations and behavioral changes, reporting concerns to manager promptly.
  • Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitising.

Nursery Assistant

Dunn street primary school
Jarrow
09.2024 - 04.2025
  • I currently volunteer at the nursery in Dunn street primary school every Wednesday. This experience has allowed my communication skills to further develop as I can effectively communicate and understand young children as well as adults.
  • Facilitated activities to enhance motor skills, including group games, art activities and outside play.
  • Monitored children's interactions with others, encouraging sharing and cooperation in safe environment.
  • Supervised and cared for children, displaying storytelling and rapport-building skills to maintain interest and engagement.
  • Used positive reinforcement and behaviour modelling to discipline children.
  • Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners.

Education

BTEC level 3 foundation diploma - Merit

Gateshead College
09.2023 - 07.2024

BTEC level 3 foundation diploma extended - undefined

Gateshead College
09.2024 - 04.2025

GCSEs - English literature 4, English Language 6-, Maths 5, Trilogy Science 5/4, Art 5+, Geography 5, Sociology 5, Re 5

Whitburn Cofe Academy

Skills

  • Driving licence
  • Safeguarding policy knowledge
  • Active listening
  • Customer engagement
  • Conflict resolution
  • Effective communication
  • Relationship building
  • Positive attitude
  • Excellent empathy
  • Effective listening
  • Patience under pressure
  • Resilience and stamina
  • Positive demeanor
  • Stress tolerance
  • Speed and efficiency
  • Glass washing
  • Cleaning skills
  • Hospitality awareness
  • Strong communication
  • Bar equipment usage
  • Money handling
  • Flair bartending basics
  • Alcohol law compliance
  • Draught pulling
  • Responsible alcohol serving
  • Beer pulling

Certification

Driving licence

References

References available upon request.

Timeline

Bartender

Riddicks sports bar
03.2025 - Current

Temporary Sales assistant

JD sports
11.2024 - 01.2025

Nursery Assistant

Dunn street primary school
09.2024 - 04.2025

BTEC level 3 foundation diploma extended - undefined

Gateshead College
09.2024 - 04.2025

Carer Assistant

Sycamore care centre
01.2024 - 07.2024

Barback

Blacks Corner
11.2023 - 01.2025

BTEC level 3 foundation diploma - Merit

Gateshead College
09.2023 - 07.2024

GCSEs - English literature 4, English Language 6-, Maths 5, Trilogy Science 5/4, Art 5+, Geography 5, Sociology 5, Re 5

Whitburn Cofe Academy

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Eva Johnson