Pushpa Lama
Wolverhampton
Summary
Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen.
Bar Manager with strong track record of success in all areas of restaurant operations. Resourceful and hardworking with excellent attention to detail and organised nature.
Seasoned professional in hospitality industry, specialising in food and beverage service. Bring vibrancy to any dining experience with top-notch cocktail crafting skills and understanding of customer service etiquette. Aim to create memorable experiences for guests and drive repeat business through friendly, attentive service.
Overview
2
2
years of professional experience
Work history
Waiter bartender
Horse and jockey
Wednesbury
04.2025 - Current
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Advised customers on wine and beverage pairings with selected food items.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Waiter bartender
Victoria inn
Wolverhampton
02.2024 - 12.2025
- Delivered high-quality service to customers, resulting in repeat business.
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
- Managed cash register effectively, ensuring accurate transaction processing.
- Took orders accurately whilst multitasking efficiently under pressure.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Refused drinks service to guests without appropriate proof of age.
- Demonstrated flexibility by covering various shifts as required.
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Prepared cocktails for enriching the bar's menu variety.
Education
Bachelor in business management - BA Hons business management
University of Wolverhampton
Wolverhampton 01.2025
Skills
- Beer pulling
- POS system usage
- Beer drafting
- Multitasking aptitude
- Cash handling
- Handling customer complaints
- Strong communication
- Food service
- Marketing and sales experience
Timeline
Waiter bartender
Horse and jockey
04.2025 - Current
Waiter bartender
Victoria inn
02.2024 - 12.2025
Bachelor in business management - BA Hons business management
University of Wolverhampton