- Walking /site seeing
- Family holidays
- Gym
- Baking / cooking
- Gardening
Helen Cartlidge
Stoke on Trent,Staffordshire
Summary
Customer-driven Void Specialist dedicated to delivering exceptional service and enhancing client relationships. Facilitates communication between contractors and tenants to ensure satisfaction and resolve issues swiftly. Monitors project milestones to maintain quality and compliance across all works.
Overview
22
22
years of professional experience
Work History
Void Specialist
The Honeycomb Group
08.2024 - Current
- Inspect void proprties to identify any maintenance or complaince works
- Raise work orders to the relacant trades.
- Post-inspections.
- Delivered exceptional service to enhance customer satisfaction and loyalty.
- Facilitated coordination with relevant contractors to ensure timely project completion.
- Monitored timescales to ensure project milestones were met effectively.
- Oversee inspections and enhancement of works to ensure quality and compliance.
- Organised finishing work with bricklayers, painters, plumbers and electrical teams.
- Monitored construction progress closely, solving problems swiftly to avoid delays and additional costs.
- Oversaw work of subcontractors and labourers to meet project demands.
- Responded to tenant feedback and requirements.
- Managed budgets meticulously, tracking all expenses and revenues to maintain financial control.
- Analysed customer feedback on completed projects to identify areas for improvement in future developments, enhancing customer satisfaction.
Manager
Stoke on Trent Housing Society
04.2004 - 08.2024
- Oversaw maintenance operations to ensure optimal functionality and safety across all equipment.
- Oversaw management of estates team to ensure all sites comply with current health and safety regulations.
- Oversee compliance and fire safety checks across stock.
- Facilitated communication between contractors and customers.
Assisted in resolving issues and enhancing customer satisfaction.
Supported project teams in achieving collaborative goals. - Facilitated comprehensive customer consultations to ensure tailored solutions and enhanced satisfaction.
- Oversaw contractor performance to ensure timely completion of all works and minimise overspending.
- Oversaw budget control to optimise resource allocation and financial planning.
- Assisted in coordinating contractors and organising work schedules.
Supported teams in managing project tasks effectively.
Facilitated communication between contractors and project teams. - Executed call-out duties to ensure operational efficiency and customer satisfaction.
- Delivered exceptional customer service by actively resolving inquiries and enhancing customer satisfaction.
Skills
- Customer service
- Project management
- Problem solving
- Compliance monitoring
- Contractor coordination
- Customer relationship management
- Time management
- Service delivery
- Positive attitude
- Time-management
- Decision making
- Flexibility
- Relationship-building
- Customer engagement
- Health and Safety Compliance
Interests
Timeline
Void Specialist
The Honeycomb Group
08.2024 - Current
Manager
Stoke on Trent Housing Society
04.2004 - 08.2024