Lynn Parker
Chatham,Kent
Summary
Client focused, motivated and confident manager/consultant/administrator with solid experience in offering a high level of customer service. Expertise in advising, listening and teaching various skills. Meticulous and detail orientated with an aptitude in communication and organisation, multiple tasking and working under pressure. Exercising flexibility when required. Excellent interpersonal and supportive skills. Proactive and resourceful team player, committed to improving efficiency, productivity and streamlining operations.
Overview
11
11
years of professional experience
Work History
Void/Planned Administrator
Breyer Group PLC
Dartford, Kent
03.2022 - Current
- Offered promotion to Void/Planned Administrator in March 2022.
- Working along side the client, Dartford Borough Council, to ensure smooth running of the void property process.
- Liaising with sub contractors, allocating specs and regularly meeting to discuss status of works which are reported back to DBC on a weekly basis.
- Updating system with progression and any revisions that may be necessary, whilst keeping in close contact/communication with DBC and contractors alike.
- Involved in annual EICR and recent Carbon Alarm/LD2 programmes, spanning over 2000 homes. Scheduling appointments with residents, working closely with the Council and assisting in aspects of admin for electrical sub contractors.
Customer Service Advisor
Breyer Group PLC
Dartford, Kent
08.2021 - 03.2022
- Scheduled maintenance and repair appointments with Dartford Borough Council residents, allocated works to the relevant operatives' diaries and updated notes on our system as necessary.
- Planned the diaries to ensure that adequate time for works was allowed.
- Employed active listening and expertise to successfully resolve inbound queries.
- Managed high-volume resident queries simultaneously through effective multitasking.
- Dealt with emergency jobs as they came in from DBC and allocated to the operatives as soon as possible.
- Completed Out of Hours/Call Out paperwork on a daily basis to forward to DBC and await subsequent works raised if follow on required.
- Monitored unallocated jobs on the system and scheduled as a matter of high importance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Business Manager (bareMinerals)
Bare Escentuals UK Ltd (Shiseido Group)
Bluewater, Kent
11.2019 - 08.2021
- Carried out day-to-day management of counter duties accurately and efficiently.
- Drove business forward and upward with ideas to increase profit and to meet and exceed targets.
- Delivered targets and KPIs for consistent progress and personal growth of team members.
- Ensured high levels of productivity.
- Increased client base through continued levels of outstanding service.
Careers Advisor
Go Train
Sittingbourne, Kent
09.2019 - 11.2019
- Conducted high level of one to one service and client care in order to build relationships.
- Listened to concerns and helped overcome barriers in getting back into employment.
- Researched jobs and courses relevant to each individual's needs and chosen job profile.
- Taught clients to become more self-sufficient to aid progression.
- Gave presentations on National Careers Service process.
- Completed client paperwork for head office.
Beauty Ambassador (bareMinerals)
Bare Escentuals UK Ltd (Shiseido Group)
Bluewater, Kent
05.2014 - 09.2019
- Delivered exceptional level of service to customers.
- Consistently achieved and exceeded personal and counter KPIs and targets.
- Took on role of Business Manager in their absence.
- Advised and guided new team members.
Education
BTEC Level 2 Diploma - Retail Beauty Consultancy
London College of Beauty Therapy
London2008
Scottish Vocational Education Council National Certificate - Business Studies - Travel and Tourism
Cambuslang College
East Kilbride, Scotland1986
Secondary Education Exam -
Claremont High School
East Kilbride, Scotland1986
Skills
- Motivated self-starter
- Requires minimal supervision
- Superb interpersonal skills
- Superior customer service
- Office administration
- Management experience
- Superior attention to detail
- Forward-thinking mindset
- Verbal and written communication
- Organisational skills
- Team collaboration
- Problem solving
- Exceptional communicator
- Excel spreadsheets
- Prioritisation and time management
- Void planning methodology
Timeline
Void/Planned Administrator
Breyer Group PLC
03.2022 - Current
Customer Service Advisor
Breyer Group PLC
08.2021 - 03.2022
Business Manager (bareMinerals)
Bare Escentuals UK Ltd (Shiseido Group)
11.2019 - 08.2021
Careers Advisor
Go Train
09.2019 - 11.2019
Beauty Ambassador (bareMinerals)
Bare Escentuals UK Ltd (Shiseido Group)
05.2014 - 09.2019
BTEC Level 2 Diploma - Retail Beauty Consultancy
London College of Beauty Therapy
Scottish Vocational Education Council National Certificate - Business Studies - Travel and Tourism
Cambuslang College
Secondary Education Exam -
Claremont High School
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