CLARE EDWARDS
Oxfordshire
Summary
Dedicated and proactive professional with extensive expertise in accommodation management, customer service, and health and safety compliance. Demonstrates excellent communication, problem-solving, and decision-making skills. Proven track record in staff training and development, interviewing and hiring, as well as inspection planning. Holds an IOSH in Temporary Works Management and Asbestos certification and a valid driver's licence. Committed to maintaining high standards of safety awareness while effectively managing supplier monitoring.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Void Inspector/ Supervisor
Equans/VIVO
Oxford, Oxfordshire
2022.08 - 2026.02
- Communicated well with personnel at multiple levels across various teams.
- Assessed product conformity against precise specifications.
- Paid strict attention to detail to detect discrepancies and non-compliance.
- Conducted rigorous inspections in line with quality management requirements.
- Maintained inspection documents and generated reports as necessary.
- Recorded findings of inspections using established practices.
- Promoted good safety and environmental practices to minimize risk.
- Followed standard operating procedures for inspections and tests.
- Protected integrity of quality assurance procedures by championing honesty and accuracy.
- Defined, developed and upheld consistently high March In standards.
- Completed allocated work within agreed time and quality to meet customer expectations.
- Enforced safety rules and guidelines on sites for avoiding injuries and accidents to workers.
- Supervised, inspected and directed contractors to ensure high standard and timely completion.
- Provided technical support to production personnel.
- Self-motivated, strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Liaised effectively with various stakeholders during multi-faceted inspection projects.
- Prioritised tasks efficiently to meet strict deadlines for inspections reports submission.
- Upheld public safety through diligent inspection of public facilities.
- Drove improvements in site health and safety by carrying out regular inspections.
- Ensured proper maintenance standards by performing routine equipment checks.
- Promoted good safety and environmental practices to minimise risk.
Accommodation Officer
Amey/Pinnacle
2020.10 - 2022.08
- Successfully maintained clean UK driving licence and access to reliable transportation.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Consistently ensured resident satisfaction, addressing concerns and promptly following up on maintenance requests.
- Managed allocations and voids process, to ensure both organizational targets and service users needs were met.
- Liaised with DIO and contractors to verify compliance with housing law and regulations.
- Delivered effective housing management service for over 400 rented properties across Home Counties.
- Maintained impeccable condition of properties, monitoring delivery of reactive repairs to ensure high standard.
- Conducted inspections of inside and outside areas to determine cleaning and maintenance needs with 100% accuracy.
- Completed duties to deliver on targets with accuracy and efficiency.
- Actively listened to customers to fully understand requests and address concerns.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Hospitality Manager
Sodexo
2018.08 - 2020.10
- Active listening Judgement and decision making
- Speaking Administration and management
- Time management Critical thinking
- Complex problem solving Customer and personal service, Use computers for various applications, such as database management or word processing
- Perform payroll functions, such as maintaining time-keeping information and processing and submitting payroll
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure that accounts are balanced
- Create, maintain and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork or maintaining documents, such as attendance records, correspondence or other material
- Operate office equipment, such as fax machines, copiers or phone systems, and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their enquiries, or direct them to appropriate people according to their requirements
- Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
Driver
Royal Logistic Corp
1996.11 - 2018.08
- Drive vans to deliver items such as food, medical supplies or newspapers
- Maintain vans and food-dispensing equipment
- Enforce safety rules and regulations
- Plan work assignments and equipment allocation to meet transport, operations or production goals
- Direct workers in transportation or related services, such as pumping, moving, storing, loading or unloading of materials or people
- Inspect or test materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications
- Plan and establish transportation routes
- Resolve worker problems or collaborate with employees to assist in problem resolution
- Dispatch personnel and vehicles in response to telephone emergencies
- Interpret transportation or tariff regulations, shipping orders, safety regulations, or company policies and procedures for workers
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
- Perform or schedule repairs or preventive maintenance of vehicles or other equipment
- Recommend or implement personnel actions, such as employee selection,
- Education evaluation, rewards, or disciplinary actions
- Drive vehicles or operate machines or equipment to complete work assignments or to assist workers
- Maintain or verify records of time, materials, expenditures, or crew activities.
- Followed route schedules, improved punctuality.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Implemented welfare policies according to government guidelines, maintaining compliance standards.
- Managed client caseload effectively to ensure timely processing of claims.
- Enhanced client understanding for welfare benefits through detailed explanation.
- Liaised with external agencies to secure additional resources for clients when necessary.
- Organised community events raising awareness about available welfare services and benefits.
- Conducted regular home visits ensuring safe living conditions for vulnerable clients.
- Promoted community outreach programmes for increased public awareness.
- Assessed client eligibility for various welfare schemes accurately and promptly.
- Coordinated welfare programmes, resulting in better service delivery.
- Helped service users to gain ability to function independently in society.
- Led workshops under professional supervision.
- Reported on clients' progress to evaluate service impact.
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Developed tailored action plans whilst prioritising pressing concerns.
- Ran community programmes to limit further client intervention and follow-up care.
- Counselled clients through difficult times using approved and compassionate strategies.
- Listened to clients' current struggles to signpost relevant support.
- Liaised with external and internal professionals to provide holistic support.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Handled sensitive information confidentially to maintain client trust and privacy.
- Escalated complex cases to senior management as needed, ensuring thorough review and action taken accordingly.
- Facilitated productive discussions during team meetings, promoting collaborative work environment.
Education
Ashfield School
Nottighamshire, England07.2014
Skills
- Customer service
- Problem solving
- Excellent communication
- Hard working
- Safety awareness
- Decision-Making
- Health and safety compliance
- Inspection planning
- Supplier monitoring
Certification
I have successfully completed my SMSTS course and also due to complete my Level 5 Operational/Departmental Apprenticeship in October 2025.
Timeline
Void Inspector/ Supervisor
Equans/VIVO
2022.08 - 2026.02
Accommodation Officer
Amey/Pinnacle
2020.10 - 2022.08
Hospitality Manager
Sodexo
2018.08 - 2020.10
Driver
Royal Logistic Corp
1996.11 - 2018.08
Ashfield School