Angela Davies
Shippon, Abingdon,GB
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines whilst using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
16
16
years of professional experience
Work history
Void Inspector
Equans (Tupe Transfer - Vivo)
Abingdon, Grove , Wantage, Didcot., South East Region.
04.2022 - Current
- Oversee the effective, compliant and timely delivery of void preparation, maintenance works in accordance with Government Regulatory and Statutory undertakings, complying with all Health & Safety and Environmental standards and policies.
- Monitor supply chain service delivery, value for money, quality and safe working to ensure all performance indicators are consistently achieved.
- Paid strict attention to detail to detect discrepancies and non-compliance.
- Recorded findings of inspections using established practices.
- Undertake inspections on service delivery in accordance with levels defined for the agreed area and all issues are recorded and actioned accordingly.
- Ensure that M&E equipment, boilers are correctly set to work (controls setback for frost protection or heating systems drained and disabled), tested and commissioned.
- Communicated well with personnel at multiple levels across various teams.
- Prepared written reports detailing defects and recommending corrective actions.
- Collaborated with production teams to meet performance and productivity targets.
Accommodation Officer
Amey Defence Services (Tupe transfer- Pinnacle)
RAF Benson, South East
09.2018 - 03.2022
- Manage and oversaw 300 properties within station, this includes carrying out surveys on all types of property's.
- Attended all move in/out appointments on time and date.
- Manage the families expectations, complaints and requests in line with the contract.
- Kept up to date on communications, action safety performance initiatives required.
- Advice families on preparation of the SFA to move out standard and any likely charges in the event property and DAS charges are not prepared.
- To ensure all void preparation work is carried out on each property in accordance with the move in guide.
- Ensure the transfer of ownership of property meets move in guidelines. Inspections to be carried out per the monthly targets.
- Liaise with contractors, external third party contractors, project managers and DIO (Defence Infrastructure Organisation) on a daily basis.
- Attended and provided key information at start up meetings for new projects taking place on site.
- Facilitate and brief to station service personnel and their families ( This includes providing updates to the station staff officer daily/weekly basis).
Customer Service Officer
Oxford City Council
Oxford, Oxfordshire
08.2017 - 08.2018
- Provided a high level of customer care as per service level agreement.
- Registered customer information to maintain accurate records.
- Conducted face to face interviews or answering calls and responding to enquiries via electronic form.
- Undertook follow up administrative work whilst liaising with internal teams and third party agents, contractors by telephone.
- Updated and maintain the systems database whilst undertaking other administrative tasks.
- Recorded and processed customer data accurately.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Responded to customer queries and provided excellent customer service.
Store manager
FatFace
Wantage, Oxfordshire
03.2012 - 08.2017
Assistant store manager
New look
Wantage, Oxfordshire
09.2008 - 03.2012
Education
Certificate in Housing Practice - Level 3
Chartered Institute of Housing (CIH)
Online11.2021
Certificate in Housing Practice - Level 2
Chartered Institute of Housing (CIH)
Online06.2017
Skills
- Current housing law and legislation
- St Johns Ambulance - First Aid at Work 3 Day course
- Effective customer communication
- Customer relationship building
- Customer Service
- Problem-solving
- Customer experience
- Microsoft Office
- Microsoft Excel
- Microsoft Teams
- Microsoft Outlook
Timeline
Void Inspector
Equans (Tupe Transfer - Vivo)
04.2022 - Current
Accommodation Officer
Amey Defence Services (Tupe transfer- Pinnacle)
09.2018 - 03.2022
Customer Service Officer
Oxford City Council
08.2017 - 08.2018
Store manager
FatFace
03.2012 - 08.2017
Assistant store manager
New look
09.2008 - 03.2012
Certificate in Housing Practice - Level 3
Chartered Institute of Housing (CIH)
Certificate in Housing Practice - Level 2
Chartered Institute of Housing (CIH)
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