Helen Campbell
Rugeley
Summary
Focused dispenser, bringing 25+ years of experience to work environment. Communicates effectively with staff and customers and works tirelessly to achieve quality standards. Comfortable working in high-pressure, deadline-driven environments.
Overview
34
34
years of professional experience
Work History
Medical Receptionist in GP
Yoxall Health Centre
Yoxall, Staffordshire
03.2026 - Current
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
- Coordinated emergency appointments, prioritising cases based on medical necessity to ensure timely care for patients in need.
- Responded to patients' questions in person, by email, or by phone, ensuring clear and accurate communication.
- Addressed patient queries in person and via telephone, providing timely and accurate information.
- Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
- Maintained a tidy and clean reception area throughout the day, fostering a welcoming environment for patients and visitors.
- Handled confidential patient information with discretion, adhering to data protection regulations.
Pharmacy Dispensing Assistant
Northwood Pharmacy
Rugeley, Staffordshire
03.2024 - 03.2026
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Prepared blister packs and other compliance aids for patients, supporting their medication management and adherence.
- Delivered medication usage and safety instructions to patients, contributing to improved health outcomes and customer trust.
- Instructed customers on dosage information and safe medication use.
- Handled confidential patient information with discretion, following data protection regulations.
- Maintained complete patient and customer confidentiality of sensitive health and personal data.
- Identified and counted drugs for new prescriptions, refills and clinical trials under pharmacist supervision.
- Managed inventory, conducted stock checks, and ordered pharmacy supplies to maintain optimal stock levels.
- Restocked shelves and returned expired drugs to maintain compliance and ensure patient safety.
- Produced dispensing labels using pharmacy computer system without error.
- Stored temperature-controlled medication appropriately to maintain quality.
- Maintained a clean and organised pharmacy environment, complying with health and safety guidelines.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Organised pharmacy areas to create a more efficient work environment for staff.
- Responded to telephone inquiries, delivering accurate information about order status, shop hours and pharmacy procedures to enhance customer service.
- Provided empathetic support to patients, guiding them through their medication regimes and answering queries.
- Trained new pharmacy assistants, sharing knowledge and best practices to enhance team skills.
- Identified and counted drugs for new prescriptions, refills and clinical trials under pharmacist supervision.
- Trained new pharmacy assistants, sharing knowledge and best practices to enhance team skills.
PHARMACY DISPENSER
Sciensus
Burton-Upon-Trent
10.2020 - 03.2024
- Dispensed prescriptions accurately in line with Medicines, Ethics and Practice guide (MEP) to ensure patient safety and compliance.
- Sorted and labelled medication containers efficiently to facilitate timely pharmacy operations and improve patient access to prescriptions.
- Maintained a clean and organised dispensing area, adhering to hygiene and cleanliness standards.
- Maintained proper storage and security conditions for all drugs.
- Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards.
PHARMACY DISPENSER
Rugeley Pharmacy formally Lloyds Pharmacy (241)
Rugeley
02.2005 - 10.2020
- Labelled and dispensed prescriptions in accordance with Medicines, Ethics and Practice guide (MEP).
- Maintain accurate patient medication records in pharmacy software.
- Received and actioned prescriptions or refill requests from health professionals.
- Labelled and organised containers with prescribed medications.
- Followed procedure to properly store, handle and dispense controlled and hazardous substances.
- Adhered to clinical guidelines and quality assurance procedure.
- Facilitated safe and secure drug storage to minimise risk.
- Ordered, received and counted incoming stocks of medication and supplies for robust inventory control.
- Supported smooth operation of dispensary procedures through effective teamwork and communication.
- Empathised and interacted with healthcare users professionally.
- Advised patients on concerns about drug compatibility and common side effects.
- Verified patients' address and payment status when handing out filled prescriptions.
- Observed patient confidentiality laws and acted with discretion to build customer trust.
- Identified and resolved discrepancies in patient medical records to ensure accuracy and compliance with regulations.
- Established relationships with local GP practices to enhance client access and broaden service reach.
- Cleaned and prepared equipment and containers.
- Assisted customers by answering inquiries and locating products to enhance their shopping experience.
SUPERVISOR
Lloyds Pharmacy (110)
Rugeley
01.1998 - 04.1999
- Organised work schedules, allocated tasks and confirmed expectations to achieve KPIs.
- Maintained accurate daily records adhering to policy and procedure guidelines.
- Supervised [Number]+ team members in duties and performance and provided constructive feedback where necessary.
- Offered staff expert technical advice, training and feedback to improve service delivery.
- Enforced safe use of equipment and secure storage procedures.
- Assessed team output in line with company and regulatory standards, enhancing quality and compliance.
- Demonstrated exceptional customer service and rapport building skills to boost customer loyalty.
DISPENSER
John Frost Ltd
Shenstone
05.1992 - 01.1998
- Labelled and dispensed prescriptions in accordance with Medicines, Ethics and Practice guide (MEP).
- Maintain accurate patient medication records in pharmacy software.
- Received and actioned prescriptions or refill requests from health professionals.
- Interpreted medical notes to give oral and written instructions on drug use.
- Verified patients' address and payment status when handing out filled prescriptions.
- Labelled and organised medication containers for efficient retrieval and dispensing.
- Facilitated safe and secure drug storage to minimise risk.
- Provided full support to facilitate smooth operation of dispensary procedures.
- Ensured cleanliness and readiness of equipment and containers for dispensing medications.
- Ordered, received and counted incoming stocks of medication and supplies for robust inventory control.
- Helped customers by answering questions, locating items and referring them to pharmacist.
- Observed patient confidentiality laws and acted with discretion to build customer trust.
- Followed procedure to properly store, handle and dispense controlled and hazardous substances.
- Established partnerships with local GP practices to increase patient referrals and expand service reach.
Education
NPA - PHARMACY SERVICES - NVQ pharmacy services Level 3 year one
Lloyds Pharmacy
Rugeley10-2007
MCA - MEDICINE COUNTER ASSISTANCE PROGRAM - Level 2 MCA. Prigramme
National pharmaceutical society
Shenstone, lichfield07-1994
GCSES - ENGLISH,MATHS,ENVIRONMENT SCIENCE,RE AND PE
Cardinal Griffin RC secondary school
Cannock07-1990
NPA DISPENSING - PHARMACY - EQUIVALENT to NVQ Level 2 Dispensing
NPA
Shenstone04-1996
NCVQ - LEVEL 2 RETAILING - NVQ. City and Guilds of London Institute. Level 2 Retailing
City and Guilds
Lichfield04-1993
Skills
- Patient check-in
- Appointment scheduling
- Insurance verification
- Patient record management
- Front desk operations
- Data entry
- Pharmacy stock ordering
- Medical confidentiality
- Attention to detail
- Written and verbal communication
- Communication skills
- Patient interaction
Timeline
Medical Receptionist in GP
Yoxall Health Centre
03.2026 - Current
Pharmacy Dispensing Assistant
Northwood Pharmacy
03.2024 - 03.2026
PHARMACY DISPENSER
Sciensus
10.2020 - 03.2024
PHARMACY DISPENSER
Rugeley Pharmacy formally Lloyds Pharmacy (241)
02.2005 - 10.2020
SUPERVISOR
Lloyds Pharmacy (110)
01.1998 - 04.1999
DISPENSER
John Frost Ltd
05.1992 - 01.1998
NPA - PHARMACY SERVICES - NVQ pharmacy services Level 3 year one
Lloyds Pharmacy
MCA - MEDICINE COUNTER ASSISTANCE PROGRAM - Level 2 MCA. Prigramme
National pharmaceutical society
GCSES - ENGLISH,MATHS,ENVIRONMENT SCIENCE,RE AND PE
Cardinal Griffin RC secondary school
NPA DISPENSING - PHARMACY - EQUIVALENT to NVQ Level 2 Dispensing
NPA
NCVQ - LEVEL 2 RETAILING - NVQ. City and Guilds of London Institute. Level 2 Retailing
City and Guilds