Sundas Nawaz Ali Begum
Manchester
Summary
Qualified Physician Associate who has worked in healthcare throughout their career, from front-line urgent care at one of Manchester’s few walk-in centres to a full-time role at a busy GP practice. Experienced in independently running patient clinics, including venepuncture, blood sampling and diabetic checks, alongside performing ECGs and diagnostic tests to support timely clinical decision-making. Trusted with senior shift responsibilities, staff training and accurate clinical documentation in fast-paced healthcare settings. Holds a Biomedical Science degree and has researched how big data is changing cancer diagnosis, which drives a strong commitment to Neko Health’s mission to transform healthcare through preventative care, early detection and data-driven health insights.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Medical Receptionist in GP
Hawthorn Medical Centre
09.2023 - 08.2025
- Triaged and prioritised a constantly changing queue by recognising red flags early and escalating promptly to the supervising clinician, keeping waiting times under control and protecting patients who needed urgent attention.
- Guided colleagues as a senior on shifts, especially weekends, making real-time workflow decisions to maintain calm and coordination during peak hours at the walk-in centre.
- Put anxious and unwell patients at ease by explaining each procedure clearly and gaining consent first, resulting in better cooperation, smoother tests and a more positive patient experience.
- Ensured infection control, patient identification, and sample-labelling standards on every test, supporting safe, compliant care and minimising risk of error.
- Recorded information accurately on the clinical system and provided concise handovers to doctors, ensuring reliable records for diagnosis, follow-up, and continuity of care.
Medical Receptionist
Dickenson Road Medical Centre
10.2022 - 08.2023
- Provided calm, professional first contact: As front-desk lead, managed in-person and phone queries, liaising with GPs, nurses, and other clinicians to ensure patients received appropriate assistance promptly, even during peak times.
- Took urgent calls from hospitals and outside organisations: I recorded the details accurately and passed them straight to the right clinician. This kept communication safe and quick, and supported patient safety.
- Handled patient records securely: I scanned, printed, filed, accepted and sent patient notes on the practice’s systems, always to GDPR standards. Clinicians had complete records, and patient confidentiality was protected.
- Coordinated PCN clinics: Scheduled clinics and booked appointments, including out-of-hours slots, increasing patient access and optimising clinic capacity.
- Supported cancer referrals: I was trained on the referral system for urgent 2-week-wait pathways, and processed referrals accurately and on time. This helped suspected cancer patients reach specialists as fast as possible.
- Ran venepuncture clinics: After full training, took blood samples from patients, verifying identity, consent, and labelling to ensure accuracy and timeliness for GPs, allowing clinical staff to focus on patient care.
- Systems: Fully trained on EMIS Web, EMIS-PCN, DOCMAN, GP-Connect, Ardens, ICE and accurx.
Customer Advisor
CallCare Ltd
11.2021 - 05.2022
- Managed high volumes of calls, emails and enquiries, ensuring clear communication and active listening to enhance customer experience.
- Resolved queries and complaints with empathy and attention to detail, utilising digital systems and teamwork to maintain accurate records and provide reliable service.
- Assisted customers with inquiries to ensure they received accurate information. by knowledgeably answering enquiries regarding product placement, details and availability.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Remained calm under pressure to handle customer complaints and solve problems.
Education
Master of Science - Physician Associate
Edge Hill University
Ormskirk01-2027
Bachelor of Science - Biomedical Sciences
University of Manchester
Manchester01-2022
A-Levels - A-levels
Whalley Range Sixth Form
Manchester01-2019
GCSEs -
Levenshulme High School
Manchester01-2017
Skills
- Clinical Skills: Venepuncture, blood sampling, 12-lead ECGs, observations, point-of-care testing
- Patient assessment
- Patient safety
- Data accuracy
- Clinical Systems: EMIS, EMIS-PCN, DOCMAN, ICE
- Clinic Coordination
- Effective communication
- Leadership skills
- Research & Analysis
Certification
- Advanced Life Support (ALS)
- Full CPI (Crisis Prevention Institute) Training
- Point-of-Care Testing (POCT) & Diagnostic Testing
- End of Life Care (e-ELCA)
- NHS Newborn and Infant Physical Examination (NIPE) Programme
- Wound Care Education
- Safeguarding
- Infection Prevention & Control
- Information Governance & GDPR
- Health & Safety
- Statutory & Mandatory Training (SMT)
Professional Development
- Regional Physician Associate Teaching – Royal Liverpool University Hospital
Timeline
Medical Receptionist in GP
Hawthorn Medical Centre
09.2023 - 08.2025
Medical Receptionist
Dickenson Road Medical Centre
10.2022 - 08.2023
Customer Advisor
CallCare Ltd
11.2021 - 05.2022
Master of Science - Physician Associate
Edge Hill University
Bachelor of Science - Biomedical Sciences
University of Manchester
A-Levels - A-levels
Whalley Range Sixth Form
GCSEs -
Levenshulme High School