Heather Blasdale
Glasgow,UK
Summary
Driven and experienced hospitality professional with over 8 years' experience with 4 of those years being in a management position. Skilled in team management, event planning, customer service and strong leadership skills. Always keen to take on challenging new roles to harness interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Assistant General Manager
Inn Deep
Glasgow
05.2021 - 08.2025
- Assisted the general manger in overseeing daily operations
- Ordered and managed weekly stock including 19 rotational beer taps and tap takeovers
- Managing a team of 20+
- Managed staff scheduling and wages
- Dealt with regular training of staff ensuring high level of customer service throughout all levels of staff
- Organised and ran events such as whisky and wine tastings and music gigs
- Learnt extensive cellar knowledge and line cleaning
- Dealt with complaints and issues in a timely fashion ensuring positive experience for customers
FOH staff then duty manager
Slouch
Glasgow
09.2019 - 05.2021
- Worked in a small, close team at Slouch which I enjoy as I have developed close working relationship with staff.
- Responsibilities included attending to customers needs, training up new employees, taking calls and bookings and pushing sales of products and promotional deals.
- Received extensive cocktail training
- I was ‘Christmas coordinator’ for two years which included handling all bookings during the busiest time and running the restaurant floor serving three coarse meals to large parties.
- Quickly worked my way up to manager position
- Challenging job that required 4am closes
Bar Staff Member
Weatherspoons Counting House
Glasgow
11.2018 - 09.2019
Waiting Staff Member
Falls of Feugh
Aberdeen
02.2015 - 09.2017
Animal Care Assistant
Erinvale Cattery
Aberdeen
03.2013 - 09.2017
Education
Bachelor of Science - Diagnostic Radiography
Glasgow Caledonian University
Glasgow 09/2017 - 06/2019
Skills
- Decision-Making proficiency
- Social media marketing
- Adaptive leadership
- Managing employee matters
- Profit and loss accountability
- Menu pricing strategy
- Budgeting and forecasting
Languages
English
Fluent
French
Elementary
Certification
Scottish Certificate for Personal Licence Holder (SCPLH)
Affiliations
- Open water swimming
- Hill climbing
- Paddle-boarding
- Reading
- Running
Timeline
Assistant General Manager
Inn Deep
05.2021 - 08.2025
FOH staff then duty manager
Slouch
09.2019 - 05.2021
Bar Staff Member
Weatherspoons Counting House
11.2018 - 09.2019
Waiting Staff Member
Falls of Feugh
02.2015 - 09.2017
Animal Care Assistant
Erinvale Cattery
03.2013 - 09.2017
Bachelor of Science - Diagnostic Radiography
Glasgow Caledonian University
09/2017 - 06/2019
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