Beatrice Breten
Stratford,London
Summary
Results-driven Assistant General Manager with talent for streamlining operations and enhancing team collaboration. Successfully led multiple projects that boosted customer satisfaction and increased operational efficiency. Known for transforming underperforming teams into top performers through strategic planning and leadership.
Overview
11
11
years of professional experience
Work history
Assistant General Manager
Lina Stores
2025.11 - 2026.04
- Oversee day-to-day FOH operations, maintain service standards and drive guest satisfaction across shifts.
- Lead revenue forecasting and implement strategies to maximise covers and average spend.
- Create and manage rotas to optimise staffing levels, improve service delivery and control labour costs.
- Monitor and control labour costs through forecasting, rota adjustments and KPI tracking.
- Implement compliance measures and operational controls to reduce risk and drive business performance.
- Deliver and maintain comprehensive training programmes on allergens, upselling and service consistency.
- Lead HR activities including recruitment, onboarding, performance reviews, absence management and disciplinary processes.
- Develop and deliver people-happiness and engagement initiatives (recognition schemes, wellbeing check-ins, team briefings) to improve morale and retention.
- Support managers with career development plans and succession planning.
Restaurant Manager
Piccolino (Individual Restaurants / Hilton Tower Bridge)
2025.05 - 2025.11
- Managed breakfast shift operations, including staff scheduling, labour control, revenue reconciliation, and reception management.
- Successfully maintained compliance with top-level Environmental Health Officer (EHO) inspections, manage pest control, conduct fire drills, and maintain premium food and drink standards.
- Developed and implemented comprehensive staff training on allergens, upselling, and complaint handling, as well as creating cashing-up, opening, and closing procedures.
- Achieved a breakfast service score of 94.3%, placing the restaurant in the UK’s top three, competing with leading 5-star hotels.
Floor Supervisor
Wagtail London
2024.10 - 2025.05
Floor Manager
Temper Covent Garden / Temper City
2023.01 - 2024.07
Floor Manager
Figo Restaurant
2022.01 - 2022.12
Darwin Brasserie & Sky Garden, London
London
2015.03 - 2022.01
- Progressed from Waitress (Mar 2015 - Jul 2017) to Head Waitress (Jun 2018 - Jul 2019), Floor Manager (Jul 2019 - Jan 2020), Assistant Restaurant Manager (Jan 2020 - Aug 2020), and finally Restaurant Manager (Nov 2021 - Jan 2022), completing the full management circle and gaining comprehensive operational leadership experience.
- Supervised and managed training for over 50 employees on company policies, procedures, food allergens, and beverage knowledge, as well as recruitment and performance monitoring for 20+ staff per shift.
- Successfully maintained safe working conditions and collaborated with senior management to meet revenue targets, resolve operational challenges, and implement sales improvement strategies.
- Led key projects including bar development, cocktail and beverage menu creation, and labour cost and waste reduction through effective scheduling and analytical forecasting.
- During Dec 2020 - Nov 2021 pursued a Security Management career, providing training, mentoring, and guidance to security personnel; organised and facilitated meetings with senior ISS, KPMG, and Ministry of Defence representatives to ensure alignment on security operations and effective collaboration; and studied for a BSc (Hons) in Human Resource Management, expected graduation February 2026.
Education
BSc (Hons) - Human Resource Management
UKCBC - University of West London
Wset Level 2
Skills
- Leadership aptitude
- Legal compliance understanding
- Technical proficiency
- Decision-Making proficiency
- Communication proficiency
- Time management expertise
- Sales performance maximisation
- Workforce planning
- Operations management
- Customer relationship building
- Finance management
- Staff mentoring
Languages
Romanian (Native)
English (Fluent)
Spanish (Conversational)
Italian (Conversational)
Timeline
Assistant General Manager
Lina Stores
2025.11 - 2026.04
Restaurant Manager
Piccolino (Individual Restaurants / Hilton Tower Bridge)
2025.05 - 2025.11
Floor Supervisor
Wagtail London
2024.10 - 2025.05
Floor Manager
Temper Covent Garden / Temper City
2023.01 - 2024.07
Floor Manager
Figo Restaurant
2022.01 - 2022.12
Darwin Brasserie & Sky Garden, London
2015.03 - 2022.01
BSc (Hons) - Human Resource Management
UKCBC - University of West London
Wset Level 2