Jake Randall
Manchester
Summary
Dynamic professional with a strong focus on sales performance maximisation and decision-making proficiency. Demonstrates exceptional communication and leadership aptitude, effectively managing front-of-house operations and staff development. Skilled in site KPI reporting and adept at complaint handling, aiming to leverage these competencies to drive organisational success.
Offering strong leadership and communication skills with background in team management and customer service. Knowledgeable about operational efficiency, problem-solving, and fostering positive work environments. Ready to use and develop strategic planning, staff development, and organisational skills in hospitality management roles.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Assistant general manager
The Alchemist
Manchester
2013.11 - Current
- Liaised with other department heads to coordinate inter-departmental tasks smoothly.
- Integrated sustainable practices into business operations, contributed towards environmental responsibility.
- Supervised daily operations for seamless business activities.
- Conducted regular employee training to enhance skillsets.
- Managed inventory, ensured consistent supply of resources.
- Oversaw procurement processes, secured cost-effective supplies always.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Managed recruitment process, brought talented professionals on board.
- Implemented budgeting controls to maintain financial stability.
- When still a head server was part of the team training FOH staff for the Cardiff and Portsmouth locations.
Advertising copywriter
Autotrader
Warrington
2009.06 - 2010.11
- Wrote concise, persuasive copy for a range of promotional materials.
- Worked closely with graphic designers, created cohesive marketing materials.
- Used photo shop formatted customer generated adverts onto the print magazine.
Sales assistant
Next
Warrington
2007.02 - 2009.09
- Offered personalised shopping advice to enhance customer experiences.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers with product selection for optimal satisfaction.
- Conducted daily inventory checks to manage stock levels accurately.
Education
Bachelor of Arts - Psychology & Sociology
Leeds Beckett University
Leeds 2010.09 - 2013.07
Skills
- Sales performance maximisation
- Decision-Making proficiency
- Communication proficiency
- Leadership aptitude
- Staff development
- Site KPI reporting
- Front-of-house operations
- Complaint handling
Certification
- Food Safety Level 2
- First Aid trained
- Personal License holder
Timeline
Assistant general manager
The Alchemist
2013.11 - Current
Bachelor of Arts - Psychology & Sociology
Leeds Beckett University
2010.09 - 2013.07
Advertising copywriter
Autotrader
2009.06 - 2010.11
Sales assistant
Next
2007.02 - 2009.09