Harvey Smith
Retail Manager
Haywards Heath,West Sussex
Summary
Dependable worker acknowledged for reliability, integrity, and quick-learning ability. Highly skilled with an eye for identifying and correcting errors. Enthusiastically seeking role in which strong work ethic and resourceful nature will be highly valued.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Customer and trading manager
Sainsbury's
Haywards Heath, West Sussex
04.2023 - Current
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Kept staff records regarding holidays, absences and discipline.
- Understood what drives overall business success and prioritised and delivered quality results.
Merchandising assistant
Sainsbury's
Haywards Heath, West Sussex
11.2022 - 04.2023
- Assessed inventory to identify restocking needs and minimise shortages.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Executed seasonal and promotional product rotations for dynamic, engaging shopping environment.
Customer service assistant
Sainsbury's
Haywards Heath, West Sussex
12.2021 - 11.2022
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Obtained feedback from customers to improve service experience.
Education
A-Levels - BTEC double business level 3
The College of Richard Collyer
Horsham, West Sussex 09.2020 - 05.2022
A-Levels - BTEC single Media level 3
The College of Richard Collyer
Horsham, West Sussex 09.2020 - 05.2022
GCSEs -
Warden Park School
Haywards Heath 09.2015 - 06.2020
Skills
- Problem-solving
- Public speaking
- Team building
- Leadership
- Communication skills
- Calm under pressure
- Quality Assurance
- Team player
- Attention to Detail
- Visual merchandising
- Performance Management
- Cash handling
- Customer Service
Affiliations
- Football
- Golf
- Exploring
- Spending time with family
Accomplishments
Bronze Duke of Edinburgh award
Timeline
Customer and trading manager
Sainsbury's
04.2023 - Current
Merchandising assistant
Sainsbury's
11.2022 - 04.2023
Customer service assistant
Sainsbury's
12.2021 - 11.2022
A-Levels - BTEC double business level 3
The College of Richard Collyer
09.2020 - 05.2022
A-Levels - BTEC single Media level 3
The College of Richard Collyer
09.2020 - 05.2022
GCSEs -
Warden Park School
09.2015 - 06.2020
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