Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Harris Ballard

London,City of London

Summary

Dedicated professional with expertise in customer satisfaction enhancement and hard working environments, demonstrating strong sales persuasion and communication excellence. Proven ability to implement restock procedures efficiently while maintaining patience and tolerance in high-pressure environments. A reliable team player with extensive reliability, committed to contributing positively to organisational goals.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work history

Customer assistant

Lidl
Dursley, Gloucestershire
2024.11 - Current
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Improved customer relations by promptly addressing queries and concerns.
  • Assisted customers with product selection to ensure satisfaction.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Stocked shelves regularly for easy access to products by customers.

Barista

Starbucks Coffee
Stroud, Gloucestershire
2024.08 - 2024.10
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.

(Note: This experience was short so any retraining in barista work would be grateful)

Cleaner

IntoCleaning
Dursley, Gloucestershire
2022.07 - 2024.06
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
  • Performed routine checks on cleaning supplies inventory to avoid running out of key items.
  • Implemented sanitation procedures with industrial cleaning equipment.

Bartender

Spring Villa
Dursley, Gloucestershire
2021.08 - 2022.01
  • Created an inviting atmosphere through friendly interaction with customers.
  • Assisted in menu planning offering innovative ideas based on popular preferences.
  • Promoted special events and offers effectively leading to increased footfall on those days.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Collaborated with team members to provide seamless service during busy periods.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Recommended drinks to customers, increasing overall sales.

Education

A-Levels - animal care

SGS College
Stroud, Gloucestershire
2019.09 - 2021.05

Skills

  • Customer satisfaction enhancement
  • Self-Checkout operation
  • Sales persuasion
  • Communication excellence
  • Patience and tolerance
  • Restock procedures
  • Team player
  • Heavy cleaning experience

Affiliations

  • Animals
  • Movies and Videogames
  • History

Timeline

Customer assistant

Lidl
2024.11 - Current

Barista

Starbucks Coffee
2024.08 - 2024.10

Cleaner

IntoCleaning
2022.07 - 2024.06

Bartender

Spring Villa
2021.08 - 2022.01

A-Levels - animal care

SGS College
2019.09 - 2021.05
Harris Ballard