Summary
Overview
Work history
Education
Skills
Languages
WORK HISTORY
Timeline
Generic
JOSHUA HAYFORD

JOSHUA HAYFORD

Birmingham,United Kingdom

Summary

Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Dynamic and dependable, with a proven track record at Becky, where I leveraged computer skills and interpersonal communication to enhance community services. Excelled in operations support and volunteer recruitment, significantly improving event organization and client support. Demonstrates a strong ability to build relationships and maintain detailed records, ensuring efficient and proactive community assistance.

Positive and proactive, well-suited for Customer Assistant role. Possesses strong communication and problem-solving skills, alongside natural ability to build rapport with customers. Committed to enhancing customer satisfaction and driving positive outcomes for business.

Overview

4050
4050
years of post-secondary education

Work history

Customer assistant

Craig Tyler
Birmingham, United Kingdom
08.2025 - Current
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Provided excellent customer service to ensure repeat business.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Gained expeirence with tills and closing tills
  • Memorised PLU codes
  • Gained expeirence with Inventory
  • Gained expeirence with Stocking (freezers, chillers, bread, milk, non-food, ambient)
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Assisted customers with product selection to ensure satisfaction.

Education

OCR Level 3 Cambridge Technical Diploma - IT, Software Dev, Web Dev, And Network Management

Halesowen College
Halesowen, United Kingdom

GCSE - English Language

Halesowen College
Halesowen

GCSE - Mathematics

Halesowen College
Halesowen

Pearson BTEC Level 1/Level 2 Tech Award - Creative Media Production

Holly Lodge High School

Pearson BTEC Level 1/Level 2 Tech Award - Enterprise

Holly Lodge High School

OCR Level 2 Cambridge Technical Diploma - IT

Halesowen College
Halesowen

Skills

  • Operations Support
  • Computer Skills
  • Volunteer Recruitment
  • Fundraising
  • Attention to Detail
  • Relationship Building
  • Positive Attitude
  • Client relations strength
  • Recordkeeping and Confidentiality
  • Organized and Efficient
  • Documentation And Reporting
  • Team Collaboration
  • Equipment Installation
  • Public Speaking
  • Teamwork and Collaboration
  • Disability Awareness
  • Adaptability and Dependability
  • Recordkeeping
  • Customer satisfaction enhancement
  • Team player
  • Cash handling
  • Customer Service
  • Night shift coverage
  • Refund processing
  • Customer engagement
  • Payment Processing
  • Returns and exchanges

Languages

English
Native

WORK HISTORY

Becky, Sales Floor Volunteer, B66 4PH, Cape Hill Retail Park, Smethwick, 2024-07, Current, Used strong interpersonal communication skills to convey information to others., Assisted with special events and programs., Maintained clean, neat, and operational facilities to serve program needs., Supported engaging, fun, and smooth-running events by helping with organization and planning., Represented organization positively and professionally while providing community with much-needed services., Communicated with staff members to stay informed about volunteer opportunities and events., Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks., Kept case files updated, accurate and aligned with requirements., Assisted clients with obtaining housing, employment and support resources., Approached issues proactively to best meet current and future community needs.

Timeline

Customer assistant

Craig Tyler
08.2025 - Current

GCSE - Mathematics

Halesowen College

Pearson BTEC Level 1/Level 2 Tech Award - Creative Media Production

Holly Lodge High School

Pearson BTEC Level 1/Level 2 Tech Award - Enterprise

Holly Lodge High School

OCR Level 2 Cambridge Technical Diploma - IT

Halesowen College

OCR Level 3 Cambridge Technical Diploma - IT, Software Dev, Web Dev, And Network Management

Halesowen College

GCSE - English Language

Halesowen College
JOSHUA HAYFORD