Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Hafsa Ajaib

Birmingham,West Midlands

Summary

I am an Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

I am looking for an opportunity to be able to use my skills in a professional working environment. I am a hardworking, ambitious and responsible individual who is persistent in making a positive addition to my place of employment. I'd like to say Energetic and outgoing professional with a dedication to positive guest relations.

Overview

2
2
years of professional experience

Work history

Front of house team member

Picassos Desserts
Birmingham, West Midlands
01.2022 - Current
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Operated POS systems effectively, accurately processing numerous customer bill payments.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Reorganised stock room to free space and accommodate additional inventory.
  • Utilised inventory management software to track demand and record inventory transactions.
  • Resolved customer queries via telephone, live chat and email, following procedures.

Waiter

Swift watering
Birmingham, West Midlands
07.2021 - 01.2022
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Managed restaurant closing duties, from cleaning dining areas and organising staff
  • Ensured customer needs were met to a high standard as well as gained communication skills where I am now able to confidently talk to new people every day.
  • Always ensure to go above and beyond when completing any tasks.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

GCSEs - English Language

Hodge Hill College
Birmingham
09/2016 - 07/2021

GCSEs - English Literature

Hodge Hill College
Birmingham
09/2016 - 07/2021

GCSEs - Maths

Hodge Hill College
Birmingham
09/2016 - 07/2021

GCSEs - Combined Science

Hodge Hill College
Birmingham
09/2016 - 07/2021

GCSEs - Religious studies

Hodge Hill College
Birmingham
09/2016 - 07/2021

GCSEs - History

Hodge Hill College
Birmingham
09/2016 - 07/2021

BTEC Level 3 - Sports

Hodge Hill College
Birmingham
09/2016 - 07/2021

BTEC Level 3 National Extended Diploma - Applied Science

Joseph Chamberlain Sixth Form College
Birmingham
09/2021 - 06/2023

Skills

  • Food Safety and Hygiene
  • Telephone customer service
  • Time management
  • Customer experience
  • Complaint handling
  • Cleaning requirements
  • Reliable
  • Confident
  • Creative
  • Team Worker
  • Stock management
  • Shipment handling
  • Customer assistance
  • Brand awareness

Languages

English
Native
Urdu
Upper intermediate

Timeline

Front of house team member

Picassos Desserts
01.2022 - Current

Waiter

Swift watering
07.2021 - 01.2022

GCSEs - English Language

Hodge Hill College
09/2016 - 07/2021

GCSEs - English Literature

Hodge Hill College
09/2016 - 07/2021

GCSEs - Maths

Hodge Hill College
09/2016 - 07/2021

GCSEs - Combined Science

Hodge Hill College
09/2016 - 07/2021

GCSEs - Religious studies

Hodge Hill College
09/2016 - 07/2021

GCSEs - History

Hodge Hill College
09/2016 - 07/2021

BTEC Level 3 - Sports

Hodge Hill College
09/2016 - 07/2021

BTEC Level 3 National Extended Diploma - Applied Science

Joseph Chamberlain Sixth Form College
09/2021 - 06/2023

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Hafsa Ajaib