Hafiz Muhammad Sajid
Norwich ,Norfolk
Summary
8 years of progressive experience in industrial project management, technical sales, and operational planning. Expert at bridging the gap between technical project execution and client-centric business growth. Combines a strong engineering foundation with exceptional analytical, communication, and leadership skills to optimize project timelines, reduce costs, and drive revenue through strategic technical solutions. Proven ability to manage complex projects from conception to completion while simultaneously cultivating key customer relationships and identifying new market opportunities.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Monitoring Support officer
SERCO
Norwich, Norfolk
2025.06 - Current
- Assisted colleagues in day-to-day duties, enhancing team performance.
- Achieved user satisfaction with effective troubleshooting of technical issues.
- Managed multiple tasks to meet strict deadlines.
- Resolved complex queries, ensuring customer satisfaction.
- Collaborated well within a multi-disciplinary team, fostering a positive work environment.
- Maintained smooth daily operations for improved productivity.
Deputy manager of operations
Swift Security Limited
London, London
2023.01 - 2025.05
- Oversaw procurement processes, achieving cost-effectiveness.
- Maintained strict adherence to company policies and regulations, promoting a safe work environment.
- Recruited and trained new employees for better team performance.
- Developed comprehensive training programmes for staff development.
- Organised staff schedules efficiently, reducing overtime costs significantly.
Assistant manager - projects
MAI CONSTRUCTION COMPANY PRIVATE LIMITED
Multan , Multan
2018.09 - 2022.12
- Monitored project progress, ensuring all deliverables were met on time.
- Developed detailed project plans to meet deadlines.
- Increased project efficiency by implementing new management strategies.
- Maintained strong client relationships through regular updates and feedback sessions.
- Conducted thorough risk assessments to avoid potential setbacks.
- Promoted transparency by regularly updating stakeholders about the status of the projects.
- Oversaw contract negotiations, ensuring favourable terms for the company.
Quality control engineer
Industrial Knitecs Engineering Services
Lasbela , Lasbela
2017.08 - 2018.08
- Carried out investigations to diagnose and resolve product defects.
- Participated in project meetings, contributed valuable inputs towards product development strategies.
- Analysed production data for continuous improvement of systems and processes.
- Reduced waste through careful monitoring of production processes.
- Improved product quality by conducting detailed inspections and tests.
Education
Msc Engineering Management - Management Science
University of Greenwich
London United Kingdom 2023.01 - 2024.01
Master of Science - MS Material and Surface Engineering
NUST
Islamabad 2018.09 - 2021.05
Bsc Material and Metallurgy - Materials Science
BZU Multan
Multan 2012.11 - 2016.12
Skills
- Record keeping management
- Documentation handling
- Customer focus
- Report-writing
- Microsoft Office proficiency
- Client service excellence
- Meeting organisation
- Client Relationship Management
- Employee training
- Crisis handling
- Presentation delivery
- Basic accounting
- Office administration
- CRM software use
- Customer relations
- Product knowledge
- Schedule management
- Account management
- Social media response management
- Customer interaction
- Workforce mentoring
- MS office proficiency
- MS Office expert
- Retail background
- Personnel training and development
- Service orientation
- Scheduling
- Microsoft Outlook, Word and Excel
Languages
English
Upper intermediate
B2
Urdu
Upper intermediate
B2
Punjabi
Upper intermediate
B2
Saraiki
Upper intermediate
B2
Timeline
Monitoring Support officer
SERCO
2025.06 - Current
Deputy manager of operations
Swift Security Limited
2023.01 - 2025.05
Msc Engineering Management - Management Science
University of Greenwich
2023.01 - 2024.01
Assistant manager - projects
MAI CONSTRUCTION COMPANY PRIVATE LIMITED
2018.09 - 2022.12
Master of Science - MS Material and Surface Engineering
NUST
2018.09 - 2021.05
Quality control engineer
Industrial Knitecs Engineering Services
2017.08 - 2018.08
Bsc Material and Metallurgy - Materials Science
BZU Multan
2012.11 - 2016.12