Emma Berry Smith

I work in the Yorkshire and the Humber Foundation School Directorate, overseeing training and rotations for all Foundation Doctors in East Yorkshire. Please find an example of my duties below:

• Liaise with Trusts, Senior Doctors and Medical Schools to ensure the best training experience for Foundation Doctors.
• Coordinate medical rotations using Excel.
• Update internal databases regularly for accurate record-keeping.
• Ensure secure data handling, following GDPR regulations.
• Handle in-person, email and mailed correspondence.
• Identify individual staff development needs and arrange / deliver appropriate training.
• Coordinate large-scale events and attend as a representative of NHS England.
• Produce high-quality documents, spreadsheets and presentations.
• Adapt quickly to changing environments whilst maintaining high work standards.

I was an inbound telesales agent for TalkTalk broadband. Please see a list of duties carried out below:

• Managed a team of 12 people.
• Conducted one to ones and appraisals.
• Processed sales and provided accurate sales records to senior management.
• Monitored calls regularly to ensure compliance.
• Provided constructive feedback to telesales representatives, fostering growth and improvement.
• Maintained exceptional customer service standards whilst handling escalated issues promptly and professionally.