Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

PAULINE PARCHMENT

Birmingham,West Midlands

Summary

Offering strong candidate for this role. Knowledgeable about customer service and administrative tasks with strong communication and organisational skills. Ready to use and develop problem-solving, teamwork, and time management skills.

I have completed training in:

  • Time Management
  • Telephone Skills
  • Training supervisory development
  • Equal opportunity influencing skills.
  • Ocella software
  • Complaint procedure.
  • Health & Safety Fire/ Fire Marshall
  • Personal safety course
  • DW4 Advanced first step
  • Supervisory course
  • communication and assertiveness course.
  • Microsoft Words 6.0 Basic/Advance
  • The Royal National Institute for Deaf People.

Overview

43
43
years of professional experience
13
13
years of post-secondary education

Work history

Administrative assist/Professional Support Officer

Birmingham City Council
Birmingham, West Midlands
1989.07 - 2021.07
  • Ensured secure data handling by following GDPR regulations.
  • Achieved user satisfaction through effective troubleshooting of technical issues.
  • Prioritised urgent tasks to assist in significantly reducing backlog.
  • Provided customer service to support increased client retention.
  • Facilitated team collaboration by coordinating meetings and events.
  • Prepared detailed reports in a timely manner to aid in strategic planning.
  • Implemented new filing system to assist in improving document retrieval times.
  • Collaborated within a multi-disciplinary team to foster positive work environment.
  • Maintained daily operations to support improved productivity.
  • Adapted quickly to changing environments while maintaining high work standards.
  • Streamlined communication lines between departments for better workflow management.
  • Managed multiple tasks to meet strict deadlines.
  • Inputting of computer information.
  • Collation of decision documentation for current applications.
  • Maintain stock of local stationery and standard forms.
  • Dealing with Councillors enquiries in respect of Building Regulations Applications. Receive third copies(planning) for new applications
  • Chasing up outstanding letters.
  • Cashing up Customers payment at the end of the day. Also received cash payments at the reception from customers and client.

Clerical officer/Data Prep Clerk

EAST BIRMINGHAM HOSPITAL
Birmingham, West Midlands
1985.06 - 1989.07
  • Executed scanning and photocopying tasks, aiding information distribution.
  • Completed administrative tasks to support department functions.
  • Maintained well-organised filing system, improving document accessibility.
  • Handled correspondence with prompt response times..
  • Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Supported compliance with regulatory requirements and legal restrictions to reduce corporate risk
  • Input data manually or by scanning documentation using office equipment.
  • Answered questions from patients, clinicians and researchers accessing medical records.
  • Supported clinical teams with easily read and updated charts and related records.

Clerical administrator/Computer operator

E S DUNN WHOLESALES
Birmingham, West Midlands
1983.06 - 1984.08
  • Enhanced communication efficiency for improved team collaboration.
  • Scheduled meetings, ensuring no clashes in team members' calendars.
  • Ensured accurate record keeping through regular database updates.
  • Organised and maintained filing systems for accessibility and orderliness.
  • Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
  • Worked with colleagues to streamline administrative processes and improve workflow.
  • Liaised with suppliers for timely delivery of office supplies.

Clerical assistant

L D Price Ltd
Birmingham, West Midlands
1979.04 - 1983.06
  • Performed photocopying and document scanning duties, ensured availability of necessary paperwork at all times.
  • Increased workflow fluidity, prepared regular reports on clerical activities.
  • Ensured confidentiality of sensitive information adhering strictly to data protection policies.
  • Handled basic invoicing and mail management for office staff.
  • Sorted and distributed incoming mail to correct recipients throughout busy office environments.
  • Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.

' Checked Jewellery Hallmark making sure the rings and chains are hallmark correctly.

Copy Typist

Severn Trent Water Authority
Birmingham, West Midlands
1978.08 - 1979.04
  • Prepared meeting minutes with meticulous attention to detail.
  • Assisted in office communication with fast, precise typing skills.
  • Produced high-quality transcripts from recorded interviews for documentation purposes.
  • Facilitated smooth office operations through efficient typing work.
  • Prepare the menu for the canteen

Education

GCSEs - English,Math, Needlework, Geography 4

Oldknow Secondary School
Birmingham
1974.09 - 1978.06

Speedwriting - 35 wpm

Sight & Sounds College
Birmingham West Midlands
1980.09 - 1982.08

RSA 1 & RSA 2 & RSA 1 - Typing and Word Processing

Garrett's Green College
Birmingham. West Midlands
1985.09 - 1986.06

NVQ Level 5 - BTEC National in Business and Finance

Garrett's Green College
Birmingham West Midlands
1987.09 - 1989.06

Certificate of Higher Education - HNC Business and Finance

Matthew Boulton College
Birmingham West Midlands
1990.09 - 1993.07

HNC CONSTRUCTION - HNC Construction

Dudley College
Dudley
2012.09 - 2014.07

Skills

  • IT systems navigation
  • Basic programming languages
  • Advanced Excel proficiency
  • Specialist software expertise
  • Record keeping management

Affiliations

  • Swimming, cooking, reading, aqua aerobics, walking, theatres and concerts
  • socialising, holiday and foodbank,

Accomplishments

Health and Safety Recognition

Timeline

HNC CONSTRUCTION - HNC Construction

Dudley College
2012.09 - 2014.07

Certificate of Higher Education - HNC Business and Finance

Matthew Boulton College
1990.09 - 1993.07

Administrative assist/Professional Support Officer

Birmingham City Council
1989.07 - 2021.07

NVQ Level 5 - BTEC National in Business and Finance

Garrett's Green College
1987.09 - 1989.06

RSA 1 & RSA 2 & RSA 1 - Typing and Word Processing

Garrett's Green College
1985.09 - 1986.06

Clerical officer/Data Prep Clerk

EAST BIRMINGHAM HOSPITAL
1985.06 - 1989.07

Clerical administrator/Computer operator

E S DUNN WHOLESALES
1983.06 - 1984.08

Speedwriting - 35 wpm

Sight & Sounds College
1980.09 - 1982.08

Clerical assistant

L D Price Ltd
1979.04 - 1983.06

Copy Typist

Severn Trent Water Authority
1978.08 - 1979.04

GCSEs - English,Math, Needlework, Geography 4

Oldknow Secondary School
1974.09 - 1978.06
PAULINE PARCHMENT