Nancy Robson
Witham,Essex
Summary
I have worked for the London Fire brigade in the fire safety and community support team for over 10 years. I was internally promoted to my current position of Fire Safety Support Manager with over three years’ management experience, championing fire safety standards. I ensure accurate organisation and maintenance of staff levels on a daily basis. I act as the first point of contact for the North East Community Support Team for staff and members of public. I uphold operational efficiency while prioritizing community safety.
Dedicated and proactive, equipped with strong communication and problem-solving abilities essential for providing outstanding support.
I can demonstrate proficiency in conflict resolution and team collaboration, ensuring smooth operations and positive outcomes, eager to contribute meaningfully and drive success in new challenges.
Through managing a variety of individuals, I excel in tailoring my communication to different situations. Whether demonstrating empathy, providing guidance, or negotiating effectively. My work within London’s multicultural communities has strengthened my commitment to inclusive practices, I coordinate interpreters and ensure cultural sensitivity.
I am eager to bring my expertise to a new role, while continuing to develop professionally and expand my skill set.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work history
Community fire support officer
London fire brigade
London
2016.05 - Current
- Lead and develop a high-performing team to reduce community risk, achieving consistent delivery of high-quality home fire safety visits.
- Drive team performance through competency management, target monitoring, and operational oversight, ensuring objectives are met efficiently and effectively.
- Plan and deliver community engagement initiatives, including fire safety presentations for schools and public safety talks for local organizations, enhancing community awareness and safety.
- Collaborate with area and station commanders to implement safety strategies, operational priorities, and risk mitigation measures across North East London.
- Provide administrative leadership and problem-solving support to operational teams, improving workflow and resolving day-to-day operational challenges.
- Manage the light duty team, optimizing staffing levels, monitoring attendance and medical compliance, and ensuring adequate resources for proactive fire safety operations.
- Updated internal databases regularly for accurate record-keeping.
- Prioritised urgent tasks effectively, reducing backlog significantly.
- Facilitated team collaboration by coordinating meetings and events.
- Ensured secure data handling, following GDPR regulations.
Administration Assistant
Abstract Interiors Ltd
Hainault
2012.04 - 2015.05
- Assisted clients and vendors with office support tasks.
- Managed incoming calls, ensured effective communication channels.
- Responded to telephone enquiries from clients, vendors and members of public.
- Coordinated ordering of materials and tracked deliveries for projects.
- Managed office supplies and performed general office duties.
- Supported team and contractors effectively.
Administrative Assistant/Receptionist
L & S Design
Hatton garden, London
2007.09 - 2011.01
- General administrative duties, dealing with customers.
- Collecting materials and dealing with deliveries.
- Supported accurate record-keeping with proficient data entry skills.
- Interacted professionally with clients providing excellent service at all times.
Teaching assistant
Ray lodge primary school
Woodford
2006.09 - 2007.09
- Supporting classroom teacher by aiding student learning and managing behaviour.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Prepared classroom materials to facilitate efficient lessons.
- Always ensuring a safe and tidy classroom environment.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Led small group sessions for enhanced focus on challenging topics.
Marine insurance technician
Miller marine insurance ltd
London
1996.04 - 2001.06
- Supporting broker teams by processing marine risks (hull, cargo, liability), by preparing documentation, and ensuring compliance with London market standards.
- My key duties included producing slips, endorsements and policies and by maintaining accurate records.
Marine insurance technician
Fenchurch Ltd
South Woodford
1994.01 - 1996.04
- Supporting broker teams by processing marine risks (hull, cargo, liability), by preparing documentation, and ensuring compliance with London market standards.
- My key duties included producing slips, endorsements and policies and by maintaining accurate records.
Car Insurance technician
MRB Ltd
Chadwell Heath
1991.09 - 1994.01
- Assisted customers with car insurance quotes.
Managed all administrative duties related to policy issuance.
Provided support throughout customer interactions.
Education
GCSE -
Hainault high
Hainault, Greater London 1986.09 - 1991.06
Skills
Full driving licence
Customer service excellence
Organizational abilities
Administrative experience
Database management
Employee training
Microsoft Outlook, Word and Excel
Record keeping management
Sensitivity awareness
Employee management
Performance Management
Timeline
Community fire support officer
London fire brigade
2016.05 - Current
Administration Assistant
Abstract Interiors Ltd
2012.04 - 2015.05
Administrative Assistant/Receptionist
L & S Design
2007.09 - 2011.01
Teaching assistant
Ray lodge primary school
2006.09 - 2007.09
Marine insurance technician
Miller marine insurance ltd
1996.04 - 2001.06
Marine insurance technician
Fenchurch Ltd
1994.01 - 1996.04
Car Insurance technician
MRB Ltd
1991.09 - 1994.01
GCSE -
Hainault high
1986.09 - 1991.06