Marta Jastrzebska
Brighton
Summary
Experienced and energetic hospitality professional with a strong background in high-volume venues, including a tapas restaurant, traditional pub, and large-scale events at the The O2 Arena. Proven ability to lead front-of-house operations, deliver exceptional customer service, and thrive in fast-paced, high-pressure environments. Skilled in team coordination and creating a welcoming atmosphere that enhances the guest experience. Adaptable and reliable, with a hands-on approach to service and a strong focus on efficiency, teamwork, and maintaining high standards during busy service periods.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Community and Grant Support Officer (Apprentice)
Winchester City Council
Winchester, Hampshire
03.2025 - Current
- Delivered excellent customer service as the first point of contact for enquiries, ensuring a welcoming and professional experience
- Supported the smooth running of events, including setup, coordination, and assisting guests during busy periods
- Managed multiple tasks effectively, ensuring high standards of organisation and attention to detail
- Assisted with event planning, including organising bookings, preparing materials, and supporting on-the-day delivery
- Maintained organised records and handled administrative processes accurately and efficiently
- Supported promotional activities, including creating content and contributing to marketing and social media updates
- Handled financial processes such as processing payments, invoices, and purchase orders responsibly
- Adapted to varying responsibilities and provided general team support as required
Front of House Team Leader
Bar Lento
Winchester
05.2024 - 10.2024
- Fostered a supportive work environment promoting collaboration among new team members in a newly opened restaurant.
- Facilitated honest and open communication, enhancing teamwork and staff motivation, thus contributing to improved efficiency and customer experiences.
- Cultivated positive working relationships, effectively resolving conflicts and maintaining courtesy with colleagues.
- Assisted in coordinating events and initiatives, ensuring smooth operations.
- Monitored health and safety compliance, contributing to a safe workplace.
- Verified and confirmed deliveries, identifying defective or incorrect items to minimise errors and demonstrate resourcefulness.
- Delivered efficient and courteous service to customers at all times, receiving positive feedback for outstanding service.
Bar and Waiting Staff
The William Walker
Winchester
10.2023 - 05.2024
- Ensured that all events started and ended on time, honing my time management and efficiency skills.
- Assisted in planning and coordinating multiple tasks or projects concurrently.
- Proved ability to drive results contributing to four record weeks.
Bartending and Retail Staff
The O2 Arena
London
09.2022 - 09.2023
- Facilitated collaboration within multidisciplinary teams to support collective objectives.
- Adapted to changing circumstances and maintained productivity in dynamic environments.
- Engaged effectively with diverse client groups, enhancing communication and relationship-building skills.
Education
BA (Hons) - Architecture
University of the Arts London
London, United Kingdom 09.2020 - 06.2023
A-levels - undefined
Peter Symonds Sixth Form College
Winchester, United Kingdom 09.2018 - 08.2020
Skills
- Time Management
- Record keeping management
- Organisational
- Problem Solving
- Team-work
- Communication
- Team Coordination and Management
- Creative and Innovative thinking
- Interpersonal
- Health code Compliance
- Customer service
Languages
English Native
Polish Native
Training / Courses
- The Photography Short course — University of the Arts London (2023)
Timeline
Community and Grant Support Officer (Apprentice)
Winchester City Council
03.2025 - Current
Front of House Team Leader
Bar Lento
05.2024 - 10.2024
Bar and Waiting Staff
The William Walker
10.2023 - 05.2024
Bartending and Retail Staff
The O2 Arena
09.2022 - 09.2023
BA (Hons) - Architecture
University of the Arts London
09.2020 - 06.2023
A-levels - undefined
Peter Symonds Sixth Form College
09.2018 - 08.2020